Enate needed to help enterprises operationalise AI effectively, ensuring scalability, agility, and data security for enterprise workflows.
Enate migrated to Microsoft Azure and adopted Azure OpenAI to power its orchestration platform, driving secure and scalable AI solutions.
Enate accelerated AI innovation, automated repetitive tasks, and built client trust with secure, agile AI orchestration, enabling businesses to focus on high-value work.
“Azure OpenAI has allowed us to innovate at speed and deliver AI solutions with incredible agility.”
Kit Cox, Founder and CTO, Enate
Enate, a leading orchestration software company, helps large enterprises seamlessly deliver world-class services. Enate’s orchestration platform ensures the right work reaches the right people at the right time, bridging the gap between human agents and AI.
By migrating to Microsoft Azure and integrating Azure OpenAI Service, Enate enabled enterprises to scale AI adoption, streamline workflows, and deliver secure, innovative solutions at pace.
“Lots of companies want to deploy AI, but they don’t know how to operationalise it,” explains Kit Cox, Founder and CTO of Enate.
To solve this challenge, Enate developed an orchestration platform that drives AI adoption by automating significant parts of the workflow and intelligently assigning tasks.
“Orchestration is the bedrock upon which you deliver AI,” Kit Cox furthers.
Recognising the need for scalability, agility, and security, Enate moved from AWS to Microsoft Azure. Azure’s stability and reliability offered a strong foundation for innovation. “Microsoft has a legacy of stability and reliability. People know it’s going to be there tomorrow,” notes Sam Ward, Head of R&D at Enate.
Enate adopted Azure OpenAI Service to enhance the platform’s performance and scalability and deliver their product Enate AI:
Enabling rapid AI innovation: “Azure OpenAI has allowed us to innovate at speed and deliver AI solutions with incredible agility,” remarks Kit Cox.
Ensuring confidence in data security: “By having regionally focused instances of Azure OpenAI, we inherit Azure’s strong groundwork for secure data management,” adds Sam Ward.
“Azure OpenAI really stands up magnificently. We couldn’t deliver AI at the pace and scale we do without it,” Kit Cox adds.
“It’s incredible how intelligent AI is and how it can support people with basic admin tasks—things we don’t typically enjoy doing.”
Lindsey Brangwin, Senior Customer Success Manager, Enate
With Azure OpenAI Service, Enate’s orchestration platform automates repetitive, time-consuming tasks, freeing up teams to focus on higher-value work.
"It’s incredible how intelligent AI is and how it can support people with basic admin tasks—things we don’t typically enjoy doing," says Lindsey Brangwin, Senior Customer Success Manager at Enate.
By integrating Microsoft Azure AI solutions, Enate empowers enterprises to:
Optimise workflows for rapid scaling to meet evolving needs.
Ensure confidence in secure, compliant data management.
Focus on innovation while AI handles routine processes.
“Azure OpenAI gives us the confidence and tools to demonstrate value to our customers while ensuring data security and scalability,” highlights Sam Ward.
The impact of Enate’s orchestration platform is evident. Felipe Araya Hidalgo, Global Head of Digital Operations at TMF Group, remarks, "Partnering with Enate has transformed our operations, eliminating manual tasks and allowing our teams to dedicate more time to engaging with clients."
For Enate, the adoption of Azure and Azure OpenAI Service created opportunities for deeper client collaboration.
“In the future, we’ll form more and more parts of our clients’ R&D departments, helping them innovate and drive AI adoption,” explains James Hall, CEO at Enate.
This evolving relationship goes beyond traditional vendor-client dynamics. “It’s a genuine partnership, with shared goals,” Kit Cox concludes.
“Azure OpenAI gives us the confidence and tools to demonstrate value to our customers while ensuring data security and scalability.”
Sam Ward, Head of R&D, Enate
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