Leading engineering firm Amey keeps employees safer with SharePoint agents

For Amey, a leading provider of engineering, operations, and decarbonization solutions across the United Kingdom, finding accurate answers quickly is imperative to keeping their frontline safe.

With SharePoint agents, their employees can use their mobile device to send a chat, in whatever language they speak, and receive a response about health and safety policies in seconds.

Now, employees can instantly access vital information via a simple chat on their mobile devices, transforming the way we work.

“Technology can be in all the places that our supervisors often can’t. That means they can troubleshoot some of their issues right there and then and they can work safer or more efficiently.”

Fermanda Souza, AI Adoption Lead, Amey

SharePoint houses a multitude of organizational resources. It is the place where store associates find customer policies, technicians find instruction manuals, and nurses find the latest health protocols. We know that the answer is in SharePoint, but finding the exact piece of information you need can prove difficult and time-consuming.

For Amey, a leading provider of engineering, operations, and decarbonization solutions across the United Kingdom, finding accurate answers quickly is imperative to keeping their frontline safe. With SharePoint agents, their employees can use their mobile device to send a chat, in whatever language they speak, and receive a response about health and safety policies in seconds. If further information is required, they can ask follow-up questions or use the cited direct links to the original, organization-approved documentation retrieved by the SharePoint agent.

Andy Richards, Chief Digital Information Officer for Amey, said: “The introduction of SharePoint Agents marks a significant leap forward in making innovative technology accessible to everyone in our organization, particularly for our frontline workers. With 99% of our data stored across 180 million SharePoint files, accessing critical information like safety policies can be slow and inefficient, requiring employees to leave their work site to search manually.

Now, employees can instantly access vital information via a simple chat on their mobile devices, transforming the way we work. This innovation is improving efficiency, enhancing safety, and boosting confidence among our teams, empowering them to deliver better outcomes for the UK’s communities we serve every day.” SharePoint agents are currently accessible via SharePoint sites or Teams.

Learn more about how Amey is using SharePoint agents to support their front-line workers at YouTube.

“It’s completely transformative for them to be able to have a chat with that data to find the answer that they need and not only that, they’re able to do it in any language, even though the underlying documentation still remains in English.”

Damian Bell, AI and Power Platforms Lead, Amey