OKCFD transforms operations with Power Apps, achieving 40% reduction in manual tasks

The Oklahoma City Fire Department (OKCFD) has long been a critical lifeline for over 700,000 residents, ensuring their safety and providing rapid response during emergencies. With 38 stations and over 1,100 staff, the department faced the immense challenge of managing tasks like rig inspections, SCBA (self-contained breathing apparatus) checks, and fuel logging. However, their reliance on legacy systems and manual workflows began to take its toll. Siloed processes, delays, and inefficiencies hindered their ability to deliver timely and effective services. It became clear that modernization was no longer optional but essential.

Recognizing the need for transformation, OKCFD turned to AgreeYa Solutions, a trusted Microsoft Solutions Partner. The partnership began with a simple but ambitious goal: to streamline operations, reduce inefficiencies, and improve service delivery. AgreeYa approached the challenge with a vision to reimagine OKCFD's workflows by leveraging the power of the Microsoft suite of tools.

AgreeYa's team began by developing a suite of mobile-first applications called "Ops Apps." These apps were designed to digitize critical workflows and provide seamless integration across the department's operations. Using Microsoft Power Apps, AgreeYa created over 15 custom applications to address tasks such as logbooks, SCBA checks, rig inspections, and HR processes. Meanwhile, Power Automate was implemented to streamline workflows like approvals and alerts, significantly reducing administrative delays. To provide leadership with actionable insights, Power BI dashboards were introduced, offering real-time visibility into operations. SharePoint Online became the centralized hub, ensuring data accessibility across all 43 operational locations. Microsoft Teams was also integrated to enhance collaboration and communication among staff.

“Leveraging Microsoft Power Apps, Power Automate, Power BI, and SharePoint Online, AgreeYa helped us build a unified hub accessible across all 43 operations locations. These technologies enabled mobile access, real-time data visibility, and seamless automation across mission-critical workflows. The Ops Apps have significantly improved productivity, reduced duplication, and enabled faster approvals—transforming how we manage inspections, training logs, and operational processes” Clint Regier, the Business Manager at OKCFD shared.

But the story goes beyond technology—it is ultimately about the community. By reducing inefficiencies and enabling faster, more informed decisions, OKCFD could better serve the residents who depend on them. Automated workflows and address verification improved data accuracy and minimized manual errors, ensuring every emergency response was as swift and effective as possible.

Regier further emphasized, “Real-time dashboards have given us complete visibility into key activities, improving oversight and decision-making. Automated workflows and address verification have enhanced data accuracy, reduced manual effort, and modernized how we serve our community.”

AgreeYa Solutions, the partner behind this transformation, has a long-standing reputation for helping organizations achieve their digital transformation objectives. Founded in 1999 and headquartered in Folsom, California, AgreeYa has over 2,500 professionals delivering innovative solutions to clients across the globe. Their expertise spans cloud, data & AI, modern workplace, hyper-automation, and other leading-edge technologies.

For OKCFD, this partnership was about more than modernizing operations—it was about embracing a future where technology empowers people to make a difference. By addressing the limitations of their legacy systems, OKCFD not only improved their internal processes but also reaffirmed their commitment to the community they serve. Their story stands as a testament to the power of collaboration, innovation, and a shared vision for a better tomorrow.