LanguageLine Solutions collaborates with TP to accelerate resource deployments by 92% and reduce Microsoft Azure subscription costs by 20%

LanguageLine Solutions’ rapid growth outpaced its legacy managed services provider, prompting the need for a scalable partner to maintain speed and reliability.

The company partnered with TP to migrate its Microsoft Azure subscription to a unified tenant. The migration included custom strategies for encrypted systems and maintained zero downtime for customers.

The migration cut resource deployment from up to two days down to just two hours—a 92% improvement. LanguageLine also reduced Azure costs by 20% annually while gaining better visibility and control over infrastructure.

When organizations rely on LanguageLine Solutions (LanguageLine) for language services, speed and reliability are nonnegotiable. But as the demand for its services surged, LanguageLine realized that one of its legacy managed services providers couldn’t keep up. Fueled by a culture of continual improvement, the company set out to find a partner who could match its momentum, scale with its vision, and help provide access to its language services.

Working with Microsoft partner TP, formerly Teleperformance, LanguageLine migrated one of its Microsoft Azure tenants that it recently acquired through an acquisition to a new environment that gave the company improved control and clarity. TP’s technical expertise empowered the team to solve complex challenges that required custom solutions beyond standard migration approaches, such as how to handle systems that required specialized decryption and re-encryption processes. The migration accelerated resource deployment time in this environment by 92% and reduced costs by 20%. Now, LanguageLine can better serve the millions of people who depend on its services every day.

Connecting people across languages using technology

With its legacy managed services provider, LanguageLine’s team members encountered numerous bottlenecks as the organization experienced rapid growth. Simple requests in this area sometimes took days to complete, impacting response time to customers. When the managed services contract neared its expiration, the company saw an opportunity to streamline its infrastructure and improve its service.

“With the legacy provider, we didn’t have a lot of access or visibility into this area of our system,” says Qazi Hoq, IT Manager at LanguageLine. “We wanted to integrate our Azure infrastructure under one tenant to improve operational efficiency.”

“With the legacy provider, we didn’t have a lot of access or visibility into this area of our system. We wanted to integrate our Azure infrastructure under one tenant to improve operational efficiency.”

Qazi Hoq, IT Manager, LanguageLine

Building a partnership for seamless migration

LanguageLine collaborated with TP, its parent company and a global leader in service delivery and solution implementation, to migrate the acquired Azure subscription to a unified tenant. The company evaluated multiple providers, but most either lacked the expertise or the confidence to accomplish the migration. TP stood out for its technical knowledge and clear understanding of the challenges ahead. “When we discussed our needs with the TP team, it was very obvious they knew exactly what to do,” says Hoq. “This immediately put us at ease.”

“When we discussed our needs with the TP team, it was very obvious they knew exactly what to do. This immediately put us at ease.”

Qazi Hoq, IT Manager, LanguageLine

The migration required careful planning to avoid any downtime that could disrupt customer services. TP used Azure Virtual Machines insights to map out configurations, dependencies, and critical applications. The partner also created a custom migration strategy tailored to LanguageLine’s needs. This included the secure handling of encrypted systems and maintaining zero interruption to Power BI reporting, which LanguageLine uses to create reports for its customers every day.

LanguageLine relied on encrypted Linux virtual machines to run critical applications, but these systems couldn’t be migrated with standard methods. So, a LanguageLine developer proposed a custom decryption and re-encryption process. The teams tested and perfected this innovative approach, successfully migrating the Linux machines. “What I love most about our partnership with TP is the willingness to listen to our ideas,” says Hoq. “This created a really productive dynamic and solid collaboration between the two teams.”

“What I love most about our partnership with TP is the willingness to listen to our ideas. This created a really productive dynamic and solid collaboration between the two teams.”

Qazi Hoq, IT Manager, LanguageLine

Reducing costs by 20% while deploying resources 92% faster

The migration elevated LanguageLine’s performance. Resource deployment time dropped from up to two days down to just two hours—a 92% improvement in operational efficiency. The company also saves on annual Azure subscription costs. “We saved 20% just by migrating to the unified tenant, which was fantastic,” says Hoq.

The IT team gained significant control over the infrastructure. “We were limited to what we could see, and certain areas had zero visibility, like Azure cost management,” says Hoq. “I now have full visibility into billing, and I can manage our monthly costs better.” This visibility has also strengthened LanguageLine’s security posture, making it easier to identify and mitigate potential risks across its Azure tenant.

Most importantly, LanguageLine can respond faster when customers require support, providing reliable and scalable access to its world-class language services. Now, LanguageLine is better prepared for whatever comes next—whether that's AI-powered interpretation tools, expanded global services, or simply the next customer who needs help.

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