With increasing regulatory requirements and growing operations, Orizon faced challenges managing access and identities in a critical healthcare environment.
Orizon implemented Microsoft Entra ID Governance, bringing automation, control, and compliance together in a unified identity platform.
With Entra ID Governance, Orizon achieved measurable gains: 25% of accesses automated, 45% fewer security calls, and BRL1.6 million in cost savings.
On the front line of digital health, Orizon connects operators, hospitals, clinics, and thousands of professionals across Brazil every day. This vast network processes millions of sensitive transactions—from medical authorizations to financial data—making secure access control critical.
As the business expanded and compliance requirements tightened under security regulations and industry audits, Orizon faced mounting challenges in managing user identities and permissions across multiple systems. The previous solution demanded heavy manual effort, offered minimal integration, and relied on slow processes for granting and revoking access.
“Managing identities manually was a constant challenge. We needed more agility, control, and security to keep up with the complexity of the healthcare industry.”
Edmundo Maron, Chief Information Officer, Orizon
This situation heightened the risk of compliance failures and exposed the company to vulnerabilities in an environment where errors are unacceptable. After all, each credential represents access to clinical and personal data for millions of Brazilians.
As Edmundo Maron, Chief Information Officer at Orizon, recalls: “Managing identities manually was a constant challenge. We needed more agility, control, and security to keep up with the complexity of the healthcare industry.”
It was in this context that Orizon recognized the need to completely rethink its identity governance strategy.
Faced with the limitations of its previous solution, Orizon made a bold strategic move: replacing a well-established platform with a modern approach built on Microsoft Entra ID Governance.
“What stood out most was the ability of the Microsoft solution to combine automation, security, and simplicity in a single platform. It gave us the confidence to move forward with the change.”
Priscila Monteiro Cirino Nobrega, Superintendent of Information Security and Technology Governance, Orizon
This was more than a simple vendor switch—it marked a transformation to unify and automate identity and access management, centralizing processes that were previously scattered across multiple systems. The goal: greater control, efficiency, and compliance with the stringent regulatory requirements of the healthcare sector.
As Priscila Monteiro Cirino Nobrega, Superintendent of Information Security and Technology Governance at Orizon, explains: “What stood out most was the ability of the Microsoft solution to combine automation, security, and simplicity in a single platform. It gave us the confidence to move forward with the change.”
With support from Microsoft teams, Orizon implemented adaptive access controls, automated provisioning, and real-time permission reviews, significantly elevating both security and operational efficiency.
Migrating to Microsoft Entra ID Governance required careful planning. Replacing an established solution meant addressing technical challenges while ensuring employees experienced no disruption in their daily work.
The Orizon team organized workshops, aligned expectations with leadership, and partnered closely with Microsoft for strategic support at every stage. The priority was a smooth transition, leveraging native integration with Microsoft 365 and Azure to accelerate processes and minimize risk.
Beyond the technical aspects, the project was also a change management exercise. The team needed to overcome initial resistance and quickly demonstrate tangible benefits—such as faster approval workflows and automated access provisioning.
“It was an intense learning experience. We had to rethink processes, train people, and adjust our culture to embrace the potential of automation. Microsoft’s support was essential in turning complexity into simplicity.”
Marcos de Souza Maurino, Coordinator of Access and Identities, Orizon
Shortly after implementation, 25% of application access requests were handled autonomously via self-service, reducing bottlenecks and significantly improving the user experience. Orizon aims to reach 90% automation by 2026, further enhancing agility and accuracy in granting access.
With Entra ID Governance’s automation and integrations, the Information Security team shifted focus to strategic initiatives, leaving behind repetitive manual tasks.
As Marcos de Souza Maurino, Coordinator of Access and Identities at Orizon, explains, “It was an intense learning experience. We had to rethink processes, train people, and adjust our culture to embrace the potential of automation. Microsoft’s support was essential in turning complexity into simplicity.”
Beyond operational efficiency, the solution delivered significant cost savings and measurable results.
45% reduction in open tickets
In the months following implementation, Orizon saw a 45% reduction in open tickets to the Information Security team, thanks to automation and integration with other corporate applications. The financial impact was equally impressive: BRL1.6 million saved in licensing and support costs compared to the previous IAM solution.
With centralized visibility into identity lifecycles, the company strengthened its security posture and minimized vulnerabilities. As Priscila Monteiro Cirino Nobrega explains, “Today we have a more agile and reliable governance process. Automation has brought efficiency—and the peace of mind that we’re fully compliant with healthcare industry requirements.”
More than numbers, these results repositioned Orizon as an innovation leader in digital health. The organization is now recognized as a pioneer in cloud-based identity governance, reinforcing its credibility with partners and customers.
“Today we have a more agile and reliable governance process. Automation has brought efficiency—and the peace of mind that we’re fully compliant with healthcare industry requirements.”
Priscila Monteiro Cirino Nobrega, Superintendent of Information Security and Technology Governance, Orizon
The experience with Microsoft Entra ID Governance marks the beginning of a new chapter in Orizon’s journey. Identity governance has evolved from an operational process into a strategic pillar, supporting the company’s digital transformation and safeguarding sensitive data in a highly regulated industry.
As Edmundo Maron emphasizes, “Modernizing identity governance isn’t just about solving a technical challenge. It’s about preparing Orizon to grow securely and lead the digital transformation of healthcare.”
Looking ahead, the focus is on extending this foundation to broader modernization initiatives—leveraging AI, data integration, and new digital services for the entire healthcare ecosystem. For Orizon, identity governance is the cornerstone of continuous innovation, enabling growth with agility, security, and trust in an increasingly dynamic market.
“Modernizing identity governance isn’t just about solving a technical challenge. It’s about preparing Orizon to grow securely and lead the digital transformation of healthcare.”
Edmundo Maron, Chief Information Officer, Orizon
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