Agora collaborates with Microsoft Azure AI to enable a real-time, intelligent, and interactive future across 140+ languages

Accelerated growth calls for stronger partner

As a global leader in real-time audio and video communication technology, Agora faced multiple challenges during its international expansion. 

First, global compliance and data security became critical bottlenecks due to varying data regulations across countries and regions, requiring fully compliant data storage and transmission. 

Second, real-time multilingual interaction posed technical hurdles, as traditional speech recognition technologies struggled with accurate real-time translation across diverse languages and dialects, affecting cross-border user experience. 

Third, ensuring high standards of stability and real-time performance in cross-regional audio and video transmission was difficult, especially in remote areas with unstable networks. 

Additionally, there was an urgent need for AI innovation, with rising customer expectations for intelligent interaction features, while in-house AI model development was time-consuming and costly. 

These challenges significantly hindered Agora’s global business growth and service quality, necessitating a globally capable, technologically advanced, and compliant partner to provide solutions.

Accelerating real-time innovation with Microsoft Azure AI

Agora chose Microsoft Azure AI and cloud platform as its core technology solution, deeply integrating multiple Microsoft AI and cloud services to overcome business bottlenecks. 

Leveraging the global infrastructure of Azure, Agora built a real-time communication network compliant with data regulations in various countries, ensuring secure data storage and transmission. 

With Azure Speech Services for speech-to-text and text-to-speech, Agora achieved accurate real-time translation in over 140 languages, greatly enhancing cross-border communication. 

The global infrastructure and network optimization provided by Microsoft reduced end-to-end latency to milliseconds, ensuring stable and smooth real-time interaction for users worldwide. 

Additionally, by integrating Azure OpenAI and using GitHub Copilot to empower development teams with AI across the software development lifecycle, Agora accelerated product iteration and maintained its technological and service leadership.

Empowered by Microsoft Azure AI: Agora’s journey to global AI leadership

The collaboration between Microsoft and Agora represents comprehensive empowerment, from technical synergy to deep ecosystem integration. 

With the global cloud platform of Azure, Agora achieved compliance standards, expanded its business coverage to over 200 countries and regions, and gained international certification for data security. 

Powered by Azure AI services, Agora led the industry in real-time translation accuracy, supporting intelligent interaction in over 140 languages. 

The global network optimization provided by Microsoft kept Agora’s product latency at the millisecond level, significantly improving customer satisfaction. 

After integrating Azure OpenAI, Agora shortened its product iteration cycle and improved overall operational efficiency. 

Agora’s first GAAP profitability in 2024 demonstrated that the partnership not only solidified its technological leadership in real-time communication but also enabled its successful transformation into an AI-driven real-time interaction platform, laying a solid foundation for global growth.

“We will continue partnering with Microsoft AI portfolio to explore more possibilities in real-time engagement.” said by Sam Yao, director of product management, Agora, “From large-model-powered intelligent voice interactions to seamless communication experiences in global scenarios, we look forward to working with Microsoft to bring more surprises and breakthroughs to the world.”