Ergomed unifies global clinical research operations and accelerates innovation with Microsoft Fabric and Open Mirroring

A data-driven mission in global clinical research

Ergomed Group stands at the forefront of global clinical research, specializing in oncology, rare diseases, and complex clinical studies. With a presence in nearly 100 countries and a portfolio that includes Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, the company is dedicated to delivering medicines the world can trust. Each division brings unique strengths: PrimeVigilance leads in pharmacovigilance and medical information, while ADAMAS Consulting is renowned for GxP quality and audit services. Together, they form a powerhouse of scientific expertise with rigorous quality standards and a shared mission to accelerate drug development and ensure patient safety worldwide.

In the fast-evolving world of clinical research and pharmacovigilance, data is more than an operational asset—it’s the engine that drives innovation, compliance, and patient outcomes. For Ergomed, the ability to harness and analyze data from diverse sources is essential to operational excellence and regulatory readiness. As the company expanded globally and diversified its offerings, the need for a unified, scalable analytics platform became clear. Real-time insights were no longer a luxury but a necessity: business development teams need up-to-the-minute visibility into client interactions and pipeline health, while PrimeVigilance and ADAMAS require seamless access to operational and quality data to meet stringent SLAs and inspection standards. The stakes are high, and fragmented data means missed opportunities, slower bid cycles, and potentially increased risk in a highly regulated environment.

Ergomed’s rapid growth brought increased complexity of generating insights and analytics. Data was siloed across multiple systems—CRM for business development, separate platforms for clinical operations, finance, and pharmacovigilance. This fragmentation made it difficult to gain a holistic view of the business. Manual reconciliation processes and delayed reporting limited the ability to respond quickly to client needs, forecast accurately, and coordinate resources across regions. The lack of a single source of truth also made it harder to ensure data quality, consistency, and compliance—critical factors in the pharmaceutical sector, where auditability and inspection readiness are non-negotiable.

“Our work spans complex trials and pharmacovigilance, where speed and accuracy matter. Microsoft Fabric gives us unified, governed data across the business, improving visibility and predictability. We’ve already sped up decisions and forecasts, and we’re leaning into AI and real‑time scenarios next,” stated Siniša Behin, Vice President of Data and Business Intelligence at Ergomed.

Overcoming complexity: From fragmented systems to unified insight

To address these challenges, Ergomed partnered with Cloud Services, a trusted consultancy with deep expertise in Microsoft data technologies and a proven record of delivering complex analytics solutions. Cloud Services worked with Ergomed’s team to perform a thorough assessment of Ergomed’s data landscape and business imperatives. Their recommendation was clear: to break down silos, unify governance, and enable advanced analytics, Ergomed needed a modern data platform that could scale with its ambitions and support the unique demands of a global CRO. Microsoft Fabric emerged as the ideal foundation for this transformation with a key differentiator—the Cloud Services Open Mirroring integration for Salesforce—a partner-built solution based on Microsoft Fabric Open Mirroring capabilities.

The Open Mirroring integration allowed Ergomed to bring CRM data in near real time directly into OneLake as Delta tables, eliminating the need for ETL pipelines and reducing operational overhead. The solution is cost-effective by design, with mirrored storage included up to capacity limits and ingestion compute provided at no extra cost. Integration with Power BI and support for advanced AI and real-time intelligence scenarios mean that business users can access interactive dashboards and insights tailored to their roles, while IT and compliance teams benefited from robust governance and auditability. Harnessing the powerful capabilities of Spark, Microsoft Fabric enables high-performance data processing and transformation, while providing built-in governance, security, and scalability for numerous source systems—enabling Ergomed to consolidate data from CRM, operational systems, and other sources into a single, governed platform. Git integration and automated CI/CD pipelines were implemented, enabling version control and safe, consistent promotion of changes across environments. This approach ensures that every update to Ergomed’s data platform is auditable and production ready.

Transformative outcomes with Microsoft Fabric

Since deploying Microsoft Fabric, Ergomed has achieved significant business and operational benefits:

• Cost savings: Reduced reliance on third-party ETL tools and legacy infrastructure, lowering total cost of ownership by 40%.
• Unified analytics: Consolidated data from CRM, finance, and operations in a ‘single source of truth,’ eliminating silos and manual reconciliation, empowering teams with a unified view of all clinical and safety data.
• Reusable data asset: The same Delta tables power standard dashboards, ad‑hoc analysis, cross‑division KPIs, and future Real‑Time Intelligence and AI scenarios—reducing the number of conflicting reports.
• Real-time insights: Enabled near real-time visibility into pipeline health, client interactions, and capacity planning—reducing the decision-making period within operations and back-office processes by 30%.
• Robust compliance: Automated data integration and reporting processes provide end-to-end data lineage and traceability, supporting GxP audit readiness and inspection preparedness.
• Scalable foundation: Positioned Ergomed to handle data from complex Phase III global trials avoiding infrastructure bottlenecks.

With Microsoft Fabric and Cloud Services, Ergomed has set a new benchmark for data-driven excellence in healthcare—empowering its teams to make faster, better-informed decisions, and paving the way for future innovation.