AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Oplossingen

Vind de juiste AI-aanpak voor jouw organisatie

Koop, breid uit, bouw of werk samen om transformerende AI-voordelen te bereiken.

Koop kant-en-klare oplossingen

Microsoft 365 Copilot

Transformeer je werk met een krachtige AI-assistent met ingebouwde beveiliging op ondernemingsniveau.

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Breid uit en pas aan

Microsoft Copilot Studio

Bouw en pas AI-agents aan om de mogelijkheden van Microsoft 365 Copilot uit te breiden.

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Ontwikkel je eigen oplossingen

Microsoft Foundry

Ontwerp, pas aan en beheer AI-apps en agents op grote schaal.

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Ontdek partneroplossingen

Microsoft Marketplace

Versnel je AI-transformatie met oplossingen van toonaangevende partners in de industrie.

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Download de gids voor AI-oplossingen

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread