AI-Powered Customer Self-Service

Outcomes

Drive real results in customer service

Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.

A man and woman sit on a couch, focused on a tablet they are sharing between them.

 Increase customer satisfaction

Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.

A woman smiles while holding a laptop in one hand and looking at her phone with the other.

Improve self-service resolution rates

Guide customers to resolve issues quickly and independently, escalating only when necessary.

A woman stands by a kitchen table, holding a cup and looking towards the camera with a warm smile.

Boost first call resolution rates

Triage issues before escalation and suggest solutions based on the customer’s unique history.

Soluções

Encontre a abordagem certa para usar a IA na organização

Compre, estenda, crie ou faça parcerias para alcançar os benefícios transformadores da IA.

Compre soluções predefinidas

Microsoft 365 Copilot

Transforme seu trabalho com um assistente de IA poderoso e segurança de nível empresarial integrada.

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Estenda e personalize

Microsoft Copilot Studio

Crie e personalize agentes de IA para expandir as funcionalidades do Microsoft 365 Copilot.

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Desenvolva suas próprias soluções

Microsoft Foundry

Crie, personalize e gerencie aplicativos e agentes de IA em escala.

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Encontre soluções de parceiros

Microsoft Marketplace

Acelere sua transformação em IA com soluções de parceiros líderes de mercado.

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Obtenha o guia para soluções de IA

CUSTOMER STORIES

Discover how organizations are using AI for customer service

A woman with long brown hair wearing a white sweater, with the text MSC visible.

“MSC has always been known for the personal service that we give to our customers; with Microsoft Dynamics 365 we are adding new tools to that experience.”

Fabio Catassi, Chief Information Officer, MSC Mediterranean Shipping Company

A large cruise ship is floating on the water.

“Our goal was to create an agent that could address a wide range of customer questions and requests with natural language—just like a live agent, and with 24/7 availability.”

Scot Pettit, Sr. Director, E-commerce at Holland America Line

A man in a green jacket standing next to another man.

“We think of AI as our copilot at Telkomsel…. Our customers look forward to even greater interactions with our customer service agents backed up by Veronika.”

Derrick Heng, Chief Marketing Officer, Telkomsel