AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

解决方案

找到适合组织的 AI 方案

购买、扩展、构建或建立合作关系，以享受变革型 AI 的好处。

购买预制解决方案

智能 Microsoft 365 Copilot 副驾驶®

利用提供内置企业级安全性的强大 AI 助手来改革工作。

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扩展和定制

Microsoft Copilot Studio

构建并定制 AI 代理，以扩展智能 Microsoft 365 Copilot 副驾驶®的功能。

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构建你自己的解决方案

Microsoft Foundry

大规模设计、定制并管理 AI 应用和代理。

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查找合作伙伴解决方案

Microsoft 市场

利用行业领先合作伙伴的 AI 解决方案，推动你的 AI 转型。

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获取 AI 解决方案指南

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

A close-up of a person's hands holding a pen over a piece of paper.

“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread