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Learn more about Microsoft Dynamics CRM products and support.
Microsoft Dynamics CRM uses the power of Microsoft, Microsoft Office, and Microsoft Dynamics to deliver best-in-class relationship-management tools that offer insights where you need them the most—from the brand that you trust the most. Discover how you can leverage your greatest potential through customer relationship management (CRM) offerings and support plans. Download the Pricing and Licensing Guide to learn about licensing options, programs, pricing, and payment terms.
What do I get with Microsoft Dynamics CRM?
MOST POPULAR
Microsoft Dynamics CRM Online
Enjoy powerful cloud services with anywhere access.
$44 USD per user, per month
Verfiy with your Microsoft sales representative or Microsoft Dynamics CRM partner for local pricing and/or applicable promotions.
MOST POPULAR
Microsoft Dynamics CRM On-premises
Get greater control and flexibility with seamless, in-house deployments.
Pricing varies by licensing program, geography, and software assurance terms.
MOST POPULAR
Microsoft Dynamics CRM Partner-based deployment
Find unique solutions tailored to your business and industry needs.
Pricing varies by licensing program, geography, and software assurance terms.
Access the same benefits in sales, service, and marketing with your
Microsoft Dynamics CRM Online, on-premises, or partner-based deployment, including:
Microsoft Outlook integration.
Customer segmentation and targeting.
Real-time sales collaboration with integrated presence, web conferencing, and IM capabilities.
Targeted sales intelligence with inline visualizations and dashboards.
Multichannel customer support and engagement.
Call center management and automation.
Telephony and computer telephony integration (CTI) support.
Mobile engagement.
Social media interactivity.
Case and knowledge management.
Workflow automation.
Scheduling capabilities.
Multichannel marketing automation and campaign management.
Marketing and behavioral analytics and dashboards.
Outcome-focused, process-centric applications.
Guided, contextual, and social user experiences.
Flexible, agile, and open platform.
CRM service benefits and support
Your Microsoft Dynamics CRM solution is mission critical to the success of your business. Under the Subscription Licensing model with Microsoft Dynamics CRM Online, your enhancement plan benefits are included at no additional fee. Support costs vary for Microsoft Dynamics CRM on-premises support. Please contact your partner for pricing information.
Microsoft Dynamics CRM Online support
Our unlimited free access to resources and tools can help you to learn how the software works, get the most out of your solution, and continuously improve your business performance to help:
Maximize value. Provide unlimited e-learning for your Microsoft Dynamics CRM Online solution, enabling you to realize its full potential.
Increase business productivity. Help employees boost productivity by accessing tools and resources 24 hours a day, including self-directed support, easy access to the knowledge base, and troubleshooting steps to help you solve issues quickly. Unleash new functionality, and help improve business processes and productivity—all through our online portal, CustomerSource, and the Microsoft Dynamics CRM Resource Center.
Amplify problem resolution support. Receive unlimited access to Microsoft support engineers who can help you become more productive. Help reduce downtime and support costs with our eight-hour initial response time to resolution (during local business hours).
Additional customer support offerings are available through Premier Support or Microsoft Volume Licensing Software Assurance.
Microsoft Dynamics CRM on-premises support
Along with the services provided by your Microsoft Partner, enrolling in a Service Plan for Microsoft Dynamics can give you the winning combination to help you succeed.
Preview the benefits available in each of the service offerings provided for your Microsoft Dynamics CRM solution.
Note Service offering availability varies by region. To find specific regional availability, change the country selection at the top of the page.
Take the next steps
Find a partner to expedite your progress using Microsoft Dynamics CRM. | Hear from CRM experts on topics ranging from product strategy to maximizing your use of features. | Try Microsoft Dynamics CRM free with no payment information or software installation. |
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