Surface for Business warranty, protection plans &amp; support plans

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Protect your investment in Surface

Every Surface comes with a minimum 1-year warranty¹ for hardware defects and malfunctions, and technical support options. To maximise your Surface investment, you may want more.

Protect

Safeguard your Surface investment.

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Secure

More control over your security.

Respond

Get teams back up and running quickly.

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Support

Access to resources when you need them.

Mechanical breakdown – Cover your devices against unintentional mechanical failure.²^,⁴^,⁵

Drive Retention – Retain the SSD from your device during a service event, empowering you with more control over your security. For example, with the purchase of an Extended Service Plan + Drive Retention, you will receive an exchange device which includes a new SSD. There will be no fee when you return the damaged device without its original SSD.

Advanced Exchange³ – A replacement device will be shipped to your premises before you return the defective device.

Learn how to plan, deploy and manage Microsoft Surface devices.
Review your Microsoft Warranty and Protection Plan Terms & Conditions.
Deploy Microsoft Surface Diagnostic Toolkit for Business.

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³


Manufacturer Hardware Warranty
Included with every Surface
Duration: 1 year¹
Starts on day of purchase
Prepaid return shipment
Includes: Mechanical breakdown²

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁴	Includes: Mechanical breakdown⁴ Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 5 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁵ On-site hardware repairs and replace 90 days of software telephone support⁶ 1 year of hardware telephone support⁶	Includes: Mechanical breakdown⁵ On-site hardware repairs and replace Software and hardware telephone support⁶ for the duration of your plan

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³


Manufacturer Hardware Warranty
Included with every Surface
Duration: 1 year¹
Starts on day of purchase
Prepaid return shipment
Includes: Mechanical breakdown²

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁴	Includes: Mechanical breakdown⁴ Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 5 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁵ On-site hardware repairs and replace 90 days of software telephone support⁶ 1 year of hardware telephone support⁶	Includes: Mechanical breakdown⁵ On-site hardware repairs and replace Software and hardware telephone support⁶ for the duration of your plan

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁴	Includes: Mechanical breakdown⁴ Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 5 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁵ On-site hardware repairs and replace 90 days of software telephone support⁶ 1 year of hardware telephone support⁶	Includes: Mechanical breakdown⁵ On-site hardware repairs and replace Software and hardware telephone support⁶ for the duration of your plan

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁴	Includes: Mechanical breakdown⁴ Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 5 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁵ On-site hardware repairs and replace 90 days of software telephone support⁶ 1 year of hardware telephone support⁶	Includes: Mechanical breakdown⁵ On-site hardware repairs and replace Software and hardware telephone support⁶ for the duration of your plan

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁴	Includes: Mechanical breakdown⁴ Advanced Exchange³

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2, 3, or 5 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁵ On-site hardware repairs and replace 90 days of software telephone support⁶ 1 year of hardware telephone support⁶	Includes: Mechanical breakdown⁵ On-site hardware repairs and replace Software and hardware telephone support⁶ for the duration of your plan

Microsoft Service Plans features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange

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Ready to buy Surface devices?

Contact a Microsoft authorised reseller for pricing on devices and protection plans. Resellers will also help you deploy and manage Surface for your business.

Where to buy

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Surface is designed for hybrid work

Find hybrid work solutions for your employees wherever they work. Stay secure and get it all done with Surface devices.

LEARN MORE ABOUT HYBRID WORK SOLUTIONS

NEW
Surface Pro 9
The most powerful Pro enables flexible, all-day impact with tablet portability and laptop performance.
meet Surface Pro 9
NEW
Surface Laptop 5
Lightning-fast performance, sleek portability, an enhanced camera for engaging video calls and built-in security enable impactful work on your terms.
meet Surface Laptop 5
Surface Go 3
Compact, 2-in-1 tablet-to-laptop flexibility for your frontline.
meet surface go 3
Surface Laptop Studio
The most powerful Surface, with modes that adapt to you.
Surface Laptop studio
NEW
Surface Laptop Go 2
Sleek, lightweight portability and the performance you need to take on everyday tasks.
meet Surface Laptop Go 2
NEW
Surface Studio 2+
Find fuel for inspiration on a sleek, versatile all-in-one device that commands attention.
meet Surface Studio 2+
Surface Duo 2
Two touchscreens open for dual-screen apps and phone calls.
meet surface duo 2
Surface Hub 2S
An all-in-one digital whiteboard, meetings platform and collaborative computing device.
meet Surface Hub 2S
Surface Pro 8
Surface Pro 8 is a 2-in-1 business laptop built to adapt.
meet surface pro 8
Surface Pro 7+
The classic Pro, with high-speed performance.
meet Surface Pro 7+
Surface Laptop 4
Do it all with speed, performance and sleek design in two sizes.
meet Surface Laptop 4
Surface Headphones 2+
Certified for Microsoft Teams for high-quality calls.
SURFACE HEADPHONES 2+

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IT Pro resources

Learn how to plan, deploy and manage Microsoft Surface and Surface Hub devices.

Learn more

Sign up to keep pace with workplace innovation

The workplace is changing fast. Surface is changing with it. Let us help you keep pace with the latest tech and research findings from leaders in the field.

1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorised retailer or reseller.
2 For Extended Hardware Service, please reference terms and conditions for the limit of liability.
3 Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Laptop 4, Surface Pro 7+, Surface Laptop Go, Surface Go 2, Surface Book 3, Surface Pro X and Surface Laptop 3. Advanced Exchange is also available with the purchase applicable protection plans in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and a list of supported markets.
4 For Extended Hardware Service, please reference terms and conditions for the limit of liability.
5 For Extended Hardware Service – aggregate limit of liability up to the original product purchase price (up to 3 repair claims) or 1 replacement claim. For eligible in-box accessories refer to terms and conditions under DEFINITIONS “Covered Products”.
6 With your purchase of Extended Hardware Service, you also receive these services provided by Microsoft at no additional cost, local business hours.

Microsoft Surface Warranty & Protection Plans

Protect your investment in Surface