VoIP converts signals from analog to digital before transmitting them over the internet. VoIP phones and devices use an app like Teams.
Overview
Guided Tour
Guided Tour Home
1/13
VoIP features
Get a quick look at some of the helpful VoIP calling features in Teams.
Call management
Use innovative AI features like automatically routing calls based on time, location, and availability.
Screen sharing
Share your screen during a call for better collaboration and productivity.
Call recording
Record a voice or video call for later reference so you can focus on the conversation instead of taking notes.
Cloud voicemail
Receive and listen to your messages anywhere, anytime, on any device.
Call queues
Set up greetings, hold messaging and music, and voicemail.
Device compatibility
Using Teams for VoIP calls means you can choose from a wide variety of devices like headsets and speakerphones with flexible payment options.
VoIP benefits
Get a quick look at some benefits of voice over IP phone calls in Teams.
Stay connected during remote and hybrid work
Make video and conference calls over VoIP, so you can share and collaborate face-to-face no matter where you are.
Maintain the flow of work
Get more done without needing to switch apps with an all-in-one solution for calling, chat, meetings, and collaboration.
Devices for every situation
Using Teams for VoIP calls means you can choose from a wide variety of devices like headsets and speakerphones with flexible financing options.
Quickly set up and manage calls
Easily add, monitor, and manage voice and video calling from the Teams admin center.
Get peace of mind from VoIP call reliability
Experience high-quality voice and video calls virtually around the clock, because VoIP is as reliable as your internet connection.
Share tour
{"sites":[{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Call management","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWOPgS?ver=4382","imageAlt":"A person wearing over the ear headphones, standing up and looking at a desk with a tablet, keyboards and a desktop monitor.","imageHeight":729,"imageWidth":1338,"itemIndex":2,"name":"Call management","videoHref":"","content":"<p>Use innovative AI features like automatically routing calls based on time, location, and availability.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Call management"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Screen sharing","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWOEVy?ver=0fdc","imageAlt":"A Teams video call with the Share content panel being displayed.","imageHeight":729,"imageWidth":1338,"itemIndex":3,"name":"Screen sharing","videoHref":"","content":"<p>Share your screen during a call for better collaboration and productivity.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Screen sharing"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Call recording","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWO1vK?ver=15df","imageAlt":"Three people on a Teams video call that is being recorded and transcribed live.","imageHeight":729,"imageWidth":1338,"itemIndex":4,"name":"Call recording","videoHref":"","content":"<p>Record a voice or video call for later reference so you can focus on the conversation instead of taking notes.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Call recording"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Cloud voicemail","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWNWvb?ver=d2c5","imageAlt":"A healthcare professional standing outside and laughing.","imageHeight":729,"imageWidth":1338,"itemIndex":5,"name":"Cloud voicemail","videoHref":"","content":"<p>Receive and listen to your messages anywhere, anytime, on any device.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Cloud voicemail"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Call queues","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWOMUa?ver=43a0","imageAlt":"Hand holding a phone on the Make a Call screen in Teams.","imageHeight":729,"imageWidth":1338,"itemIndex":6,"name":"Call queues","videoHref":"","content":"<p>Set up greetings, hold messaging and music, and voicemail.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Call queues"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Device compatibility","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWOKek?ver=6b07","imageAlt":"A screen with a camera, keyboard, mouse and connected speaker displaying a Teams call with 9 participants.","imageHeight":729,"imageWidth":1338,"itemIndex":7,"name":"Device compatibility","videoHref":"","content":"<p>Using Teams for VoIP calls means you can choose from a wide variety of devices like headsets and speakerphones with flexible payment options.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Device compatibility"}],"arialabel":null,"id":"features","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWO9sR?ver=937e","imageAlt":"A mobile phone displaying a Teams video call.","imageHeight":729,"imageWidth":1338,"itemIndex":1,"name":"VoIP features","videoHref":"","content":"<p>Get a quick look at some of the helpful VoIP calling features in Teams.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"VoIP features"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Stay connected","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWO45n?ver=6d47","imageAlt":"A person using their laptop to participate in a Teams video call.","imageHeight":729,"imageWidth":1338,"itemIndex":9,"name":"Stay connected","videoHref":"","content":"<p>Make video and conference calls over VoIP, so you can share and collaborate face-to-face no matter where you are.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Stay connected during remote and hybrid work"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Maintain your focus","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWOKec?ver=0edd","imageAlt":"A laptop displaying a chat conversation in Teams and an incoming call in the bottom corner.","imageHeight":729,"imageWidth":1338,"itemIndex":10,"name":"Maintain your focus","videoHref":"","content":"<p>Get more done without needing to switch apps with an all-in-one solution for calling, chat, meetings, and collaboration.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Maintain the flow of work"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Device flexibility","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWOI5d?ver=c144","imageAlt":"Headphones and a tablet displaying a Teams video call.","imageHeight":729,"imageWidth":1338,"itemIndex":11,"name":"Device flexibility","videoHref":"","content":"<p>Using Teams for VoIP calls means you can choose from a wide variety of devices like headsets and speakerphones with flexible financing options.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Devices for every situation"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Save time","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWOKeg?ver=ecfc","imageAlt":"Hand holding a mobile phone that is making a call in Teams.","imageHeight":729,"imageWidth":1338,"itemIndex":12,"name":"Save time","videoHref":"","content":"<p>Easily add, monitor, and manage voice and video calling from the Teams admin center.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Quickly set up and manage calls"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Peace of mind","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWO9ta?ver=1734","imageAlt":"A person sitting at a table with a laptop and on a call on their mobile phone.","imageHeight":729,"imageWidth":1338,"itemIndex":13,"name":"Peace of mind","videoHref":"","content":"<p>Experience high-quality voice and video calls virtually around the clock, because VoIP is as reliable as your internet connection.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Get peace of mind from VoIP call reliability"}],"arialabel":null,"id":"benefits","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWO9sY?ver=7bc0","imageAlt":"A person on a phone call on their mobile phone.","imageHeight":729,"imageWidth":1338,"itemIndex":8,"name":"VoIP benefits","videoHref":"","content":"<p>Get a quick look at some benefits of voice over IP phone calls in Teams.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"VoIP benefits"}],"itemsCount":13}
Read more about calling in Teams
Microsoft Teams at the highest in ability to execute in UCaaS providers*
VoIP enables telephone calls using the internet instead of a traditional telephone network.
There are many advantages of VoIP phone service. VoIP phone service lowers costs, works well anywhere thereβs a reliable internet connection, provides more capabilities than traditional phone service, is highly scalable, and is easy to install, configure, and maintain.
For businesses, the most popular reasons to switch from traditional phone service to voice over IP phone service are cost savings, reliability, scalability, and added calling capabilities such as video calling and conferencing.
Yes. Setting up VoIP for business does require VoIP calling software (an app or application), VoIP-enabled devices, a VoIP phone system, and a reliable internet connection. Learn more and get started here.
For individuals, most mobile devices allow VoIP calling simply by switching from LTE to Wi-Fi calling in your device settings. Then, when youβre connected to Wi-Fi, your calls will be made using an internet provider versus through your wireless carrier network.
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartnerβs research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.