Reactions, emojis and people smiling in Teams. Reactions, emojis and people smiling in Teams. Reactions, emojis and people smiling in Teams.

Voice over Internet Protocol (VoIP)

VoIP calls enable rich video calling, unlike traditional PSTN phone service. Try a VoIP call on Teams Phone.

Make and receive VoIP calls with Teams Phone

Microsoft Teams Phone supports VoIP phone calls to anyone, whether they’re using a landline, mobile phone, or the Teams app.

Make VoIP calls right away

Start making VoIP calls from Teams Phone to anyone else who’s using Teams, no setup necessary.

Flexible setup options

Make calls from Teams Phone with or without a connection to the public switched telephone network.

Make video calls

Turn on your video to talk face-to-face with one person or a group no matter where you are.

Keep your existing connection

If you prefer to keep using the traditional phone network, Teams Phone can connect through that too.

Explore how VoIP works

VoIP converts signals from analog to digital before transmitting them over the internet. VoIP phones and devices use an app like Teams.

Overview
Guided Tour

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VoIP features

Get a quick look at some of the helpful VoIP calling features in Teams.

Call management

Use innovative AI features like automatically routing calls based on time, location, and availability.

Screen sharing

Share your screen during a call for better collaboration and productivity.

Call recording

Record a voice or video call for later reference so you can focus on the conversation instead of taking notes.

Cloud voicemail

Receive and listen to your messages anywhere, anytime, on any device.

Call queues

Set up greetings, hold messaging and music, and voicemail.

Device compatibility

Using Teams for VoIP calls means you can choose from a wide variety of devices like headsets and speakerphones with flexible payment options.

VoIP benefits

Get a quick look at some benefits of voice over IP phone calls in Teams.

Stay connected during remote and hybrid work

Make video and conference calls over VoIP, so you can share and collaborate face-to-face no matter where you are.

Maintain the flow of work

Get more done without needing to switch apps with an all-in-one solution for calling, chat, meetings, and collaboration.

Devices for every situation

Using Teams for VoIP calls means you can choose from a wide variety of devices like headsets and speakerphones with flexible financing options.

Quickly set up and manage calls

Easily add, monitor, and manage voice and video calling from the Teams admin center.

Get peace of mind from VoIP call reliability

Experience high-quality voice and video calls virtually around the clock, because VoIP is as reliable as your internet connection.

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VoIP enables telephone calls using the internet instead of a traditional telephone network.

There are many advantages of VoIP phone service. VoIP phone service lowers costs, works well anywhere there’s a reliable internet connection, provides more capabilities than traditional phone service, is highly scalable, and is easy to install, configure, and maintain.

For businesses, the most popular reasons to switch from traditional phone service to voice over IP phone service are cost savings, reliability, scalability, and added calling capabilities such as video calling and conferencing.

Yes. Setting up VoIP for business does require VoIP calling software (an app or application), VoIP-enabled devices, a VoIP phone system, and a reliable internet connection. Learn more and get started here.

For individuals, most mobile devices allow VoIP calling simply by switching from LTE to Wi-Fi calling in your device settings. Then, when you’re connected to Wi-Fi, your calls will be made using an internet provider versus through your wireless carrier network.

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*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.