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Heidi Elmore posts

Head of Product Marketing, Contact Center

  • Business people wearing headset working in office to support remote customer or colleague. Call center, telemarketing, customer support agent provide service on telephone video conference call.
    • 5 min read

    Meet Your Agentic Contact Center

    Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for better outcomes.

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Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.

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