Joseph Shum articles

Joseph Shum

Sr. Product Manager

Photograph of two employees looking at a large computer monitor, incorporating the Dynamics 365 Field Service icon

IT Professionals
Dynamics 365 Field Service

Published April 22, 2024

2 min read

Announcing configurable Copilot summaries in Field Service

We are excited to announce that summary configuration for work order recap with Copilot in Dynamics 365 Field Service is now available for public preview. It builds on the work order recap feature released last year, which provides an AI-generated summary of the Work Order for service managers and technicians.

Photo of a man wearing an orange vest in a warehouse who is doing inventory on his mobile phone.

IT Professionals
Dynamics 365 Field Service

Published December 20, 2023

2 min read

What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2

What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2. Discover the latest updates and enhancements to the Field Service Mobile app that will help you deliver better service experiences to your customers.

IT Professionals
Dynamics 365 Field Service

Published May 23, 2023

3 min read

5 Tips to get the most out of Inspections in Field Service (plus a new feature)

You can now easily select multiple pictures for upload during Inspections!