Design Pattern: Passwords and sensitive data
By Bogdana Botez at Microsoft Development Center Copenhagen This pattern is supported starting from Microsoft Dynamics NAV version 2016.
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9 Steps to Self-Service Empowerment
What was once a nice-to-have option is now mandatory for any company that wants to deliver the highest quality customer service. -
Knowledge Management in an Omni-channel World
Too many companies force their customer service reps to reinvent the wheel with every customer interaction. -
Microsoft Envision Joins the Pack as One of Microsoft’s Big 4 Events
Taking place in New Orleans April 4-6, Microsoft Envision is debuting as THE business conference go-to. -
Four Major Technology Trends That Are Changing the Way Field Service Is Done
Field service is undergoing dramatic change. -
Keeping Up: What You Need to Know About Mobile-Empowered Customer Service Trends in the Field
Nothing slows down field agents like lagging communications, poor technology, and missing information. -
Make the Most of that Field Service Call! How to Use Field Service Management to Drive Efficiencies & Seize Opportunities
Field service is the number one way companies respond to service requests. -
So what is the 2016 Retail Trend Forecast anyway?
It was another bustling Big Show hosted by the National Retail Federation in New York this January, and one of the most anticipated sessions was Marian Salzman’s keynote Future of Everything: Top. -
5 Ways to Better Orchestrate Your Customer Contact Center
A well-tuned contact center is a lot like an orchestra. -
Secure your spot: Registration is now open for Microsoft Ignite 2016
It’s time— Register now for Microsoft Ignite and mark your calendar for September 26–30. -
Why Omni-channel Support Is The Cornerstone Of Your Service Success
When a builder lays a cornerstone, she sets the position of a building. -
What Is Intelligent Customer Service?
The future of customer service As companies work diligently to engage their customers in new and varied ways, many find it harder than ever to provide the personalized and effortless service experiences.
