AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

솔루션

조직에 딱 맞는 AI 접근 방식을 찾아보세요.

구매, 연장, 구축하거나, 파트너와 함께 혁신적인 AI 혜택을 누려보세요.

사전 빌드된 솔루션 구매하기

Microsoft 365 Copilot

기본 제공 엔터프라이즈급 보안과 함께 강력한 AI 도우미로 업무를 혁신하세요.

자세한 정보

확장하고 사용자 지정하기

Microsoft Copilot Studio

Microsoft 365 Copilot의 기능을 확장할 AI 에이전트를 구축하고 사용자 지정하세요.

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나만의 솔루션 구축하기

Microsoft Foundry

대규모로 AI 앱과 에이전트를 설계, 사용자 지정, 관리하세요.

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파트너 솔루션 찾기

Microsoft Marketplace

업계 선도 파트너의 AI 솔루션으로 AI 혁신을 가속화하세요.

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AI 솔루션 가이드 받기

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread