AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Sprendimai

Raskite tinkamiausią DI sprendimą savo organizacijai

Pirkite, plėskite, kurkite arba bendradarbiaukite, kad pelnytumėte transformacinius DI pranašumus.

Pirkite paruoštus sprendimus

Microsoft 365 Copilot

Transformuokite darbą naudodami galingą dirbtinio intelekto pagalbinę priemonę su įtaisytąja įmonės lygio sauga.

Sužinokite daugiau

Išplėskite ir tinkinkite

Microsoft Copilot Studio

Kurkite ir tinkinkite dirbtinio intelekto agentus, kad išplėstumėte „Microsoft 365 Copilot“ galimybes.

Sužinokite daugiau

Kurkite savo sprendimus

Microsoft Foundry

Kurkite, pritaikykite ir valdykite dirbtinio intelekto programas ir agentus dideliu mastu.

Sužinokite daugiau

Raskite partnerių sprendimus

„Microsoft“ parduotuvė

Paskatinkite dirbtinio intelekto transformaciją pasitelkdami sektoriuje pirmaujančių partnerių DI sprendimus.

Sužinokite daugiau

Gaukite DI sprendimų vadovą

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

A close-up of a person's hands holding a pen over a piece of paper.

“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread