AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Rešitve

Najdite pravi pristop z umetno inteligenco za svojo organizacijo

Kupite, razširite, ustvarite ali sodelujte s partnerji za dosego prelomnih koristi umetne inteligence.

Kupite vnaprej pripravljene rešitve

Microsoft 365 Copilot

Preoblikujte delo s pomočjo zmogljivega pomočnika z UI z vgrajeno varnostjo na ravni podjetja.

Več informacij

Razširite in prilagodite

Microsoft Copilot Studio

Ustvarjajte in prilagajajte posrednike z umetno inteligenco za razširitev zmogljivosti storitve Microsoft 365 Copilot.

Več informacij

Ustvarite lastne rešitve

Microsoft Foundry

Oblikujte, prilagodite in upravljajte aplikacije in posrednike z umetno inteligenco v velikem obsegu.

Več informacij

Poiščite partnerske rešitve

Marketplace

Podprite svojo transformacijo z UI z rešitvami umetne inteligence vodilnih partnerjev v panogi.

Več informacij

Pridobite vodnik za rešitve UI

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread