支援方案
| 功能名稱 | 標準支援 |
Microsoft 365 專業直接支援 | 統一企業 |
|---|---|---|---|
|
功能
|
包含此功能的其中一部分
|
包含此功能的其中一部分
|
包含此功能的其中一部分
|
|
Microsoft 產品涵蓋範圍
|
Microsoft 365 |
Microsoft 365 |
所有 Microsoft 產品 |
|
社群論壇
|
Included
|
Included
|
Included
|
|
服務儀表板
|
Included
|
Included
|
Included
|
|
提交網頁和電話事件
|
Included
|
Included
|
Included
|
|
存取自助入口網站
|
Microsoft 365 系統管理中心 |
Microsoft 365 系統管理中心 |
統一服務中樞 |
|
根據需求的中斷/修正事件
|
Included
|
Included
|
Included
|
|
支援
|
Not Included
嚴重性 A 案例全天候服務
|
Not Included
嚴重性 A 案例全天候服務
|
Not Included
嚴重性 1 與 A 案例全天候服務
|
|
回覆時間最快 (針對危急事件)
|
Not Included
1 小時
|
Not Included
排定 1 小時優先路由 |
Not Included
排定 1 小時優先路由 |
|
根據需求的線上訓練
|
Included
|
Included
|
Included
|
|
服務傳遞管理
|
Not Included
|
Included
集區式
|
Included
已指派
|
|
優先順序處理 |
Not Included
|
Included
|
Included
|
|
升級管理
|
Not Included
|
Included
|
Included
|
|
技術網路研討會
|
Not Included
|
Included
|
Included
|
|
公告服務
|
Not Included
|
Included
|
Included
|
|
每月服務審查
|
Not Included
|
Included
|
Included
|
|
IT 健康情況評定 |
Not Included
|
Not Included
|
Included
|
|
主動式服務
|
Not Included
|
Not Included
|
Not Included
完整目錄
|
|
隨選工作坊
|
Not Included
|
Not Included
|
Included
|
|
遠端診斷和報告
|
Not Included
|
Not Included
|
Included
|
|
現場服務
|
Not Included
|
Not Included
|
Included
|
|
增強型解決方案
|
Not Included
|
Not Included
|
Not Included
完整目錄
|
|
成本
|
Not Included
包含
|
Not Included
|
Not Included
變數以產品支出為準 |
標準支援
標準支援
Microsoft 365 專業直接支援
Microsoft 365 專業直接支援
NT$270.00
每個使用者/每個月
價格不含營業稅。
統一企業
統一企業
功能
| 功能名稱 |
標準支援 |
Microsoft 365 專業直接支援 |
統一企業 |
|---|---|---|---|
| Microsoft 產品涵蓋範圍 |
Microsoft 365 |
Microsoft 365 |
所有 Microsoft 產品 |
| 社群論壇 |
Included
|
Included
|
Included
|
| 服務儀表板 |
Included
|
Included
|
Included
|
| 提交網頁和電話事件 |
Included
|
Included
|
Included
|
| 存取自助入口網站 |
Microsoft 365 系統管理中心 |
Microsoft 365 系統管理中心 |
統一服務中樞 |
| 根據需求的中斷/修正事件 |
Included
|
Included
|
Included
|
| 支援 |
Not Included
嚴重性 A 案例全天候服務
|
Not Included
嚴重性 A 案例全天候服務
|
Not Included
嚴重性 1 與 A 案例全天候服務
|
| 回覆時間最快 (針對危急事件) |
Not Included
1 小時
|
Not Included
排定 1 小時優先路由 |
Not Included
排定 1 小時優先路由 |
| 根據需求的線上訓練 |
Included
|
Included
|
Included
|
| 服務傳遞管理 |
Not Included
|
Included
集區式
|
Included
已指派
|
|
優先順序處理 |
Not Included
|
Included
|
Included
|
| 升級管理 |
Not Included
|
Included
|
Included
|
| 技術網路研討會 |
Not Included
|
Included
|
Included
|
| 公告服務 |
Not Included
|
Included
|
Included
|
| 每月服務審查 |
Not Included
|
Included
|
Included
|
|
IT 健康情況評定 |
Not Included
|
Not Included
|
Included
|
| 主動式服務 |
Not Included
|
Not Included
|
Not Included
完整目錄
|
| 隨選工作坊 |
Not Included
|
Not Included
|
Included
|
| 遠端診斷和報告 |
Not Included
|
Not Included
|
Included
|
| 現場服務 |
Not Included
|
Not Included
|
Included
|
| 增強型解決方案 |
Not Included
|
Not Included
|
Not Included
完整目錄
|
| 成本 |
Not Included
包含
|
Not Included
|
Not Included
變數以產品支出為準 |
自助資源
Microsoft 365 技術社群
已經是客戶嗎？
常見問題集
|
線上支援
開始您的線上服務要求以節省時間。我們會協助您尋找解決方案或聯繫您與支援小組。
- 移至系統管理中心。如果您看到訊息顯示您沒有存取此頁面或執行此動作的權限，表示您不是系統管理員。如需詳細資訊，請參閱我公司中的哪位人員有系統管理員權限？
- 從頁面的右下方選取說明與支援。
- 在文字輸入框中輸入問題或關鍵字。如果您看到下拉式清單，請選取最接近您問題的項目，或繼續輸入您的問題，然後按 Enter。
- 如果結果對您沒有幫助，請從頁面底端選取連絡客戶支援。
- 輸入您問題的描述、確認您的連絡號碼和電子郵件地址，選取您偏好的連絡方法，然後選取連絡我。連絡客戶支援窗格會指出預計等待時間。
電話支援
星期一至星期五上午 9 點至下午 5 點 (澳洲為上午 9 點至下午 6 點) 以英文提供帳單支援。
支援小組以英文提供全天候的服務。
系統管理員備有您的帳戶詳細資料，隨時待命。
- 在美國請撥打 1 800 865 9408。
- 在澳洲請撥打 1 800 197 503。
- 在加拿大請撥打 1 800 865 9408。
- 在英國請撥打 0800 032 6417。
如果上述未列出您的支援電話號碼，尋找您國家或地區的號碼。
主要優點是具有能力更強大的工程型支援大使、升級管理、主動式服務、公告支援和更深入的技術訓練。
EA、EAS 和 Web Direct 的客戶皆可使用 Microsoft 365 專業直接支援。
Unified Support 涵蓋所有 Microsoft 產品 (Microsoft 365、Azure、Dynamics 等) 且具有各種不同的主動式服務。
可以，Microsoft 合作夥伴可協助您取得最大的投資回報。尋找合作夥伴。