AI in Government: Enabling Access to Information

Outcomes

Transform government agencies with AI

Enhance public service with omni-channel citizen engagement solutions that enable people to connect when, how, and where they want. Provide AI-powered virtual agents that are available to help residents access information and complete complex applications for services quickly. Relevant for Directors of Social Services and Social Services Program Managers.

Improve citizen access to services and ease burden on support teams

Promote widespread use with self-service AI that guides users to helpful answers about public services.

Engage citizens with ease and efficiency with AI, enhancing user satisfaction

Make finding help fast, easy, and effective with intuitive, AI-powered experiences.

A person sitting on a couch holding a tablet.

Enabling staff to address citizens’ needs quickly.

Address citizens’ needs at first point of contact with intelligent virtual assistance tools.

Keep citizens moving forward and minimize frustration

Help reduce drop-offs and lower abandonment rate with responsive, AI-driven support.

Решения

Открийте подходящия подход с ИИ за вашата организация

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Microsoft 365 Copilot

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Разширяване и персонализиране

Microsoft Copilot Studio

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Microsoft Foundry

Проектирайте, персонализирайте и управлявайте приложения и агенти с ИИ в мащаб.

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Намиране на партньорски решения

Пазар на Microsoft

Задвижете своята трансформация към ИИ с решения от водещи партньори в отрасъла.

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Получете ръководството за решения с ИИ

CUSTOMER STORIES

Discover how organizations are using AI for government

“We’ve been able to empower our employees to achieve more with less and focus on what matters most—helping people with disabilities find gainful employment.”

Osvaldo Filliettaz, Responsible for Delivery Sales Applications and Power Platform, Samhall AB

A woman wearing glasses and a red hat holds a baby in a blue jacket.

“We’ve contributed to a tool that can help protect the right of most Government of Nunavut employees to work in their preferred language of Inuktitut and help preserve our Indigenous languages. That’s exciting.”

Stéphane Cloutier, Director of Official Languages (retired), Government of Nunavut