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Microsoft AI
Published
5 min read

Joining the dots: What does sustainability mean for retailers? 

What is sustainability? As a Global Sustainability Specialist for Microsoft with a passion for all things sustainable, it’s a question I get asked a lot. It’s also a question I like to ask others, and I’m always curious to hear the answer. Because that’s the thing about sustainability: it means different things to different people.

Published
3 min read

How far should AI lead your customer service journey? 

In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be.

Published
5 min read

The rise of digital banking: where do we go from here? 

Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market.

Published
7 min read

How the healthcare sector is innovating 

Whenever we set up at a large conference – as we did at Giant Health in London last month – we’re almost always buoyed by the reaction we receive. When it comes to mixed reality seeing is certainly believing.

Published
6 min read

Communities, sustainability, metaverse and the future of retail 

It’s a fascinating time for retail in the UK. Retailers are learning how to adapt to this new world we’re in now. Shopping habits have changed, supply chains face emerging challenges, and whispers from the metaverse speak of brands positioning themselves in ways that would’ve seemed like science fiction less than a decade ago.