Need help with your Microsoft products and services? We’re here to help. Resolve issues quickly with one-on-one support from our Answer Desk experts.
Free services at Answer Desk
Get a free 15-minute consultation for any issue with your product.
Get a PC check up
Bring in your PC for free basic diagnostic and setup help for all Microsoft Store products.
Recycle your device
Get a free Microsoft Store gift card when you recycle your old device at your local store.
Set up your business for the Microsoft cloud nice and easy with support, troubleshooting, and training from our Answer Desk experts. Get answers to all your questions, plus insider tips and tricks.
Premium services at Answer Desk
Software Installation made easy
Download and install the software you want with an expert to make sure it runs smoothly.
Repairs for any PC
Bring in your PC still under warranty, and we’ll work with the manufacturer to fix your issue.
Whatever you want to learn, you can schedule a one-on-one session with an expert to teach you.
Data back up & transfer
Save and move all your data safely and securely from one PC to another.
Basic data recovery
Meet with an expert to help you attempt recovery of your lost data.
Forensic data recovery
Get access to the latest lab forensic data recovery methods to restore your lost data.
Subscription services from Answer Desk
Infinite technical training
For the price of two individually scheduled Personal Training sessions, you get an entire year subscription of sessions customized to whatever you want to learn about Microsoft products.
Unlimited one-on-one support
With Microsoft Assure, you get as many private training sessions, online chats, phone support, and in-store services as you can fit into one year.
Why shop at Microsoft Store?
We offer shoppers free shipping and hassle free returns every day.
If you're not completely satisfied you can easily return it within 30 days.
Click & Collect
Need it today? Just buy what you want online, then pick it up at Microsoft Store London.
Talk with an expert
Our team of experts are here to answer any of your questions.