Microsoft Intune Remote Help
Enable secure helpdesk-to-user connections.
The Microsoft Intune Suite is now available
Strengthen your Zero Trust architecture and build resiliency with a new suite of advanced endpoint management and security solutions.
Provide secure helpdesk assistance
Deliver simple, cloud-connected, and secure assistance to workers anywhere, anytime.
Mitigate security risks
Connect securely while reinforcing a Zero Trust security model.
Respond to issues quickly and effectively.
Support workers anywhere
Get employees the help they need, in the office or remotely.
Learn how to simplify endpoint management, strengthen security, and reduce costs with Microsoft Intune Suite.
Remote Help capabilities
Empower your helpdesk with Remote Help, a feature of the Microsoft Intune Suite.
Strong authentication and security controls
Protect every helpdesk connection with an easy-to-use app, conditional access policies, and multifactor authentication.
Device compliance checks
Identify devices that are out of compliance before a connection begins and proactively remediate vulnerabilities in real time.
Role-based access control
Manage who can help whom and with which permissions using the Intune admin console. Provide a trusted connection with verified company profile information.
ServiceNow incidents in console
Reduce time to resolution with ServiceNow incidents, available directly in the Intune console.
Get insight into helpdesk interactions, including what time and on which device and operating system, right from the Intune console.
Microsoft Intune Remote Help
Originally starting from €3.30 now starting from €3.30
Get Started with the Microsoft Intune Suite
Remote Help is part of the Microsoft Intune Suite and available as an add-on. Intune Plan 1 license required.
Industry recognition and evidence
The Total Economic Impact™ Of Microsoft Intune Suite
Read this commissioned study to learn how Microsoft Intune Suite helps save organizations money, improve productivity, and lower security risk.1
Get an analyst’s view of Microsoft Intune Suite
Learn how the new suite builds on the foundational capabilities that have helped make Intune a market leader in this analysis by Omdia.2
More from the Microsoft Intune family of products
Maximize productivity and simplify administration without compromising endpoint management security.
Microsoft Intune core capabilities
Manage and protect cloud-connected endpoints across Windows, Android, Mac, iOS, and Linux operating systems.
Microsoft Intune Endpoint Privilege Management
Allow standard users to perform IT-approved tasks usually reserved for administrators.
Microsoft Tunnel for Mobile Application Management
Offer a lightweight VPN solution for Android and iOS mobile devices that doesn’t require device enrollment.
Microsoft Intune advanced endpoint analytics
Provide IT admins with insights and analysis that help them understand, anticipate, and improve user experiences.
Get started with Remote Help
Get step-by-step instructions for using Remote Help to troubleshoot and resolve employee issues.
Explore Microsoft Intune Suite
Enhance security and IT efficiency with Microsoft Intune Suite, a collection of advanced endpoint management capabilities.
Resolve helpdesk issues efficiently and securely
Learn about new security controls and time-saving tools in the latest version of Remote Help.
Follow @MSIntune on Twitter
Stay up to date with the latest from the Microsoft Intune family of products.
Make your future more secure. Explore your security options today.
-  New Technology: The Projected Total Economic Impact™ Of The Microsoft Intune Suite Cost Savings And Business Benefits Enabled By The Intune Suite, a commissioned study conducted by Forrester Consulting, Kim Finnerty, Sarah Lervold, Claudia Heaney, March 2023.
-  Holtby, Adam, “Microsoft introduces its new Intune Suite to help businesses improve their security and employee experiences,” Omdia, March 16, 2023, Microsoft introduces its new Intune Suite to help businesses improve their security and employee experiences :: Omdia (informa.com).
-  Gartner, Magic Quadrant for Unified Endpoint Management Tools, Tom Cipolla, Dan Wilson, Chris Silva, Craig Fisler, August 1, 2022.
-  Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.