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Microsoft Security

Microsoft Intune Remote Help

Enable secure helpdesk-to-user connections.

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The Microsoft Intune Suite is now available

Strengthen your Zero Trust architecture and build resiliency with a new suite of advanced endpoint management and security solutions.

Provide secure helpdesk assistance

Deliver simple, cloud-connected, and secure assistance to workers anywhere, anytime.

Mitigate security risks

Connect securely while reinforcing a Zero Trust security model.

Improve efficiency

Respond to issues quickly and effectively.

Support workers anywhere

Get employees the help they need, in the office or remotely.

Learn how to simplify endpoint management, strengthen security, and reduce costs with Microsoft Intune Suite.

Remote Help capabilities

Empower your helpdesk with Remote Help, a feature of the Microsoft Intune Suite.

A notification in Remote Help that someone is requesting full control of the user’s device

Strong authentication and security controls

Protect every helpdesk connection with an easy-to-use app, conditional access policies, and multifactor authentication.

A pop-up notification that the device is not enrolled in Microsoft Intune admin center

Device compliance checks

Identify devices that are out of compliance before a connection begins and proactively remediate vulnerabilities in real time.

A custom role being edited in Microsoft Intune admin center

Role-based access control

Manage who can help whom and with which permissions using the Intune admin console. Provide a trusted connection with verified company profile information.

Troubleshooting and support in Microsoft Intune admin center

ServiceNow incidents in console

Reduce time to resolution with ServiceNow incidents, available directly in the Intune console.

A list of remote help sessions in Microsoft Intune admin center

Session reporting

Get insight into helpdesk interactions, including what time and on which device and operating system, right from the Intune console.

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Microsoft Intune Remote Help

Originally starting from €3.30 now starting from €3.30

€3.30 €3.30


Get Started with the Microsoft Intune Suite

Remote Help is part of the Microsoft Intune Suite and available as an add-on. Intune Plan 1 license required.

Industry recognition and evidence


The Total Economic Impact™ Of Microsoft Intune Suite

Read this commissioned study to learn how Microsoft Intune Suite helps save organizations money, improve productivity, and lower security risk.1


Get an analyst’s view of Microsoft Intune Suite

Learn how the new suite builds on the foundational capabilities that have helped make Intune a market leader in this analysis by Omdia.2


A Leader in Unified Endpoint Management Tools

Gartner has recognized Microsoft as a Leader in the 2022 Magic Quadrant™ for Unified Endpoint Management Tools.3 4

More from the Microsoft Intune family of products

Maximize productivity and simplify administration without compromising endpoint management security.

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Microsoft Intune core capabilities

Manage and protect cloud-connected endpoints across Windows, Android, Mac, iOS, and Linux operating systems.

Two people working together at a desk

Microsoft Intune Endpoint Privilege Management

Allow standard users to perform IT-approved tasks usually reserved for administrators.

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Microsoft Tunnel for Mobile Application Management

Offer a lightweight VPN solution for Android and iOS mobile devices that doesn’t require device enrollment.

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Microsoft Intune advanced endpoint analytics

Provide IT admins with insights and analysis that help them understand, anticipate, and improve user experiences.

Additional resources

Microsoft Learn

Get started with Remote Help

Get step-by-step instructions for using Remote Help to troubleshoot and resolve employee issues.


Explore Microsoft Intune Suite

Enhance security and IT efficiency with Microsoft Intune Suite, a collection of advanced endpoint management capabilities.


Resolve helpdesk issues efficiently and securely

Learn about new security controls and time-saving tools in the latest version of Remote Help.


Follow @MSIntune on Twitter

Stay up to date with the latest from the Microsoft Intune family of products.

Protect everything

Make your future more secure. Explore your security options today.

  • [1] New Technology: The Projected Total Economic Impact™ Of The Microsoft Intune Suite Cost Savings And Business Benefits Enabled By The Intune Suite, a commissioned study conducted by Forrester Consulting, Kim Finnerty, Sarah Lervold, Claudia Heaney, March 2023.
  • [2] Holtby, Adam, “Microsoft introduces its new Intune Suite to help businesses improve their security and employee experiences,” Omdia, March 16, 2023, Microsoft introduces its new Intune Suite to help businesses improve their security and employee experiences :: Omdia (
  • [3] Gartner, Magic Quadrant for Unified Endpoint Management Tools, Tom Cipolla, Dan Wilson, Chris Silva, Craig Fisler, August 1, 2022.
  • [4] Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

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