Microsoft Intune Remote Help
Enable secure helpdesk-to-user connections.
Three new products are now part of the Microsoft Intune Suite
Provide secure helpdesk assistance
Deliver simple, cloud-connected, and secure assistance to workers anywhere, anytime.
Mitigate security risks
Connect securely while reinforcing a Zero Trust security model.
Improve efficiency
Respond to issues quickly and effectively.
Support workers anywhere
Get employees the help they need, in the office or remotely.
Learn how to simplify endpoint management, strengthen security, and reduce costs with Microsoft Intune Suite.
Remote Help capabilities
Empower your helpdesk with Remote Help, a feature of the Microsoft Intune Suite.
Authentication and security controls
Protect every helpdesk connection with an easy-to-use app, conditional access policies, and multifactor authentication.
Device compliance checks
Identify devices that are out of compliance before a connection begins and proactively remediate vulnerabilities in real time.
Role-based access control
Manage who can help whom, and with which permissions, using the Intune admin console. Provide a trusted connection with verified company profile information.
ServiceNow incidents in console
Reduce time to resolution with ServiceNow incidents available directly in the Intune console.
Session reporting
Get insight into helpdesk interactions, including the time, device, and operating system on which they occurred.
Try the Microsoft Intune Suite today
Intune Remote Help is part of the Intune Suite
Unify mission-critical advanced endpoint management and security solutions with the Intune Suite.
Simplify endpoint management. Unify your endpoint management solutions and workflows in one place, reducing complexity for IT and security operations.
Strengthen security posture. Ensure device health and compliance by using Microsoft Security signals and advanced endpoint management capabilities to mitigate cyberthreats and protect corporate data.
Reduce overall cost. Increase efficiency by consolidating vendors and save more with cost-effective licensing. Improve end-user productivity and performance across devices. All products in the Microsoft Intune Suite work seamlessly with Microsoft 365 and Microsoft Security. The Microsoft Intune Suite includes Microsoft Intune Remote Help, Microsoft Intune Endpoint Privilege Management, Microsoft Intune Advanced Analytics, Microsoft Intune Enterprise Application Management, Microsoft Cloud PKI, and advanced capabilities in Microsoft Intune Plan 2.
A Microsoft Intune Plan 1 subscription is required.
Industry research and recognition
A Leader in Unified Endpoint Management
Microsoft is named a Leader in The Forrester Wave™: Unified Endpoint Management, Q4 2023.1
The Total Economic Impact™ of The Microsoft Intune Suite
Learn how the Intune Suite can help organizations save money, improve productivity, and lower security risk.2
A leader in digital workspace management
Omdia named Microsoft a leader in the Omdia Universe: Digital Workspace Management/Unified Endpoint Management Platforms, 2024.3
Explore Microsoft Intune products and capabilities
Microsoft Intune core capabilities
Manage and protect cloud-connected endpoints across Windows, Android, macOS, iOS, and Linux operating systems.
Microsoft Configuration Manager
Manage on-premises endpoints, such as Windows PCs and servers.
Microsoft Intune Endpoint Privilege Management
Allow standard users to perform IT-approved tasks usually reserved for administrators.
Microsoft Intune Enterprise Application Management
Deploy and manage apps proactively, simply, and securely.
Microsoft Intune Advanced Analytics
Elevate the end-user experience with AI, analytics, and actionable insights.
Additional resources
Get started with Remote Help
Get step-by-step instructions for using Remote Help to troubleshoot and provide support to employees.
Explore the Microsoft Intune Suite
Enhance security and IT efficiency with the Microsoft Intune Suite, a collection of advanced endpoint management capabilities.
Resolve helpdesk issues efficiently and securely
Learn about new security controls and time-saving tools in the latest version of Remote Help.
Follow Microsoft Intune on LinkedIn
Stay up to date with the latest from the Microsoft Intune family of products.
Protect everything
Make your future more secure. Explore your security options today.
- [1] The Forrester Wave™: Unified Endpoint Management, Q4 2023, Andrew Hewitt, Glenn O'Donnell, Angela Lozada, Rachel Birrell, November 19, 2023.
- [2] New Technology: The Projected Total Economic Impact™ Of The Microsoft Intune Suite—Cost Savings And Business Benefits Enabled By The Intune Suite, a commissioned study conducted by Forrester Consulting, Kim Finnerty, Sarah Lervold, Claudia Heaney, March 2023.
- [3] Omdia Universe: Digital Workspace Management/Unified Endpoint Management Platforms, 2024, Adam Holtby, 14 December 2023.
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