Skip to main content What is Dynamics 365? Guided tours Customer stories Try our products CRM ERP Sales Service Sales Customer Insights Customer Service Contact Center Field Service Supply Chain Management Commerce Finance Project Operations Human Resources Business Central Pricing Business application topics Training & certifications Migrate to the cloud Documentation Events Dynamics 365 Blog Product updates Onboarding and implementation Community Find a partner Software Development Companies Partner resources Microsoft Marketplace Product documentation Technical support On-premises product support Contact us Try for free Sign in
  • 1 min read

Sales tax payment – identified problems and troubleshooting best practice


During last month’s we received few service requests connected with “Sales tax payment” (VAT payment), where user face one of below problems:

  • Error message: “Account number for transaction type Sales tax does not exist”
  • Difference between sales tax payment voucher and report and in connection in account balance
  • Error message: “The combination 3800—- is not valid for the account structure Account structure – cee”

In many scenarios, debugging “sales tax payment” is not possible or it is very difficult, so we would like to share attached document.
In the word document, we wanted to share:

  • Published KB articles for AX 2012 RTM, R2, R3 that might be useful in case of “sales tax payment”
  • Examples how to identify transaction that is responsible for problems with sales tax payment
  • Few scripts/jobs that can help in troubleshooting

Thanks to this best practice, we could identify few issues and fix it, so I would like to encourage everyone who face such problem to review attached document and maybe even use our “best practice”.

Thank You,
Monika

TroubleshootingSalesTaxPayment.docx

Get started with Dynamics 365

Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.