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Dynamics 365

Content type: News and product updates

Blog posts for: Business Decision Makers IT Professionals

News and product updates​

Stay informed of the latest advancements, enhancements, and announcements in Microsoft Dynamics 365. We bring you the latest updates and news, essential for business decision-makers looking to stay ahead of the digital curve.

Man with headset at computer.
Published 
1 min read

Teams Phone extensibility for Dynamics 365 Contact Center  

Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization and advanced technologies, AI and automation have become essential for streamlining operations, improving efficiency, and nurturing stronger customer relationships.  Today during Enterprise Connect, we announced Teams Phone extensibility for Microsoft Dynamics 365 Contact Center.
Real people. Male doctor wearing scrubs, glasses, and face mask standing and speaking in medical facility in Liberia.
Published 
2 min read

Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance  

We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. This significant achievement highlights our dedication to security, privacy, and regulatory standards, particularly benefiting customers in healthcare.
A laptop with a colorful design on the screen. The image reads: "Microsoft AI Accelerator for Sales and new agents", and it incorporates the Dynamics 365 logo and the Copilot Studio logo.
Published 
3 min read

Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents 

We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Microsoft 365 Copilot and agents, as well as two new agents—Sales Agent and Sales Chat—to help scale the team’s ability to nurture and close deals.
Executive sitting at desk using laptop in an office with a panoramic view. Including Copilot logo.
Published 
2 min read

Unlock the Microsoft Copilot Studio-powered customer survey 

Contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback.   Traditionally, management can take a long time to act on the feedback that customers provide. Additionally, managers may have to use various tools to capture customer feedback across different channels.
Cropped picture of the earth with the sun behind it
Published 
2 min read

Try multilingual voice agents in Dynamics 365 Contact Center 

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input.
Photo of a female manager sitting in a hotel lobby approving a purchase order on her mobile device.
Published 
5 min read

Optimize your email marketing campaigns with advanced analytics features 

As a marketer, the key to optimize your email performance lies in understanding your customers. Every interaction with a customer is a goldmine of information, revealing critical insights into their behavior, preferences, and engagement patterns. Savvy marketers harness this data to tailor content, enhance customer experiences, and elevate engagement rates.