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Charles Lamanna articles

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Charles Lamanna
Corporate Vice President, Business & Industry Copilot—Microsoft
Charles leads the design, product development, and engineering teams responsible for creating intelligent business applications and low-code platforms with generative AI. This spans products and services across Microsoft Dynamics 365, Power Platform, Copilot Studio, Copilot apps, and Nuance Enterprise. These products include business applications for Microsoft Copilot, low-code/no-code tools, industry cloud solutions, conversational AI, RPA, CRM, and ERP applications.

October update brings new user experience to Dynamics 365 for Customer Engagement 

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors.