Ryan Martin posts

Senior Director Community & Evangelism

October 9

4 min read

Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event

Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers.
July 16

6 min read

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI.
April 16

2 min read

Preview upcoming Dynamics 365 features at the Microsoft Business Applications Launch Event

See firsthand how new technologies can empower your organization at the Microsoft Business Applications Launch Event.
January 23

8 min read

2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings

We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings.
July 16, 2024

8 min read

2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.
October 16, 2019

3 min read

4 essential capabilities to make the most of AI in the workplace

To realize the benefits of AI, your business needs more than great technology and great data.
September 30, 2019

3 min read

Tivoli Gardens personalizes the guest experience with Customer Insights

Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks.
September 17, 2019

4 min read

3 common roadblocks to maximizing AI and how to bypass them

If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around.
February 18, 2019

2 min read

Customer service webinar series: Optimizing the customer service agent

We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher.
February 4, 2019

1 min read

Customer service webinar series: The new age of customer service

Customer service is changing and the revolution is well underway.

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