Tarun Shroff, Author at Microsoft Dynamics 365 Blog

call center workers in headphones are working at modern office.

May 8
2 min read

Introducing Consent‑Based Recording for Voice Agents and CSR Interactions in Dynamics 365 Contact Center

Consent-Based Recording in Dynamics 365 Contact Center captures caller consent early and enforces it across voice AI and agent interactions to support compliance and trust.

Sales team at large streaming music provider in the U.S. meet with Sales Manager and CFO.

February 26
2 min read

Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs

Introducing Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved reliability, and resilient voice continuity when Customer Service Reps (CSR) work inside thirdparty (3P) CRM environments.

An employee sitting at a computer, on a phone

October 15, 2025
1 min read

Announcing sensitive data redaction for voice AI agents

We are excited to introduce sensitive data redaction in Dynamics 365 Contact Center, a major advancement in privacy-first AI for customer service.

Tarun Shroff posts

Introducing Consent‑Based Recording for Voice Agents and CSR Interactions in Dynamics 365 Contact Center

Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs

Announcing sensitive data redaction for voice AI agents

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