Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved.
Analyst reports
Learn how to drive business growth from analyst reports on Microsoft Dynamics 365 products and services.
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Microsoft named as a worldwide Leader in IDC MarketScape for Finance and Accounting Applications for Enterprise, Midmarket, and Small Business
To thrive in today’s highly complex global business environment, organizations are increasingly relying upon the technological and strategic prowess of their financial leaders. -
Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service
According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity. -
Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle
Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention. -
Copilot in Dynamics 365 Field Service helps take field support to the next level
One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work. -
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center. -
Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. -
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platform
In today’s turbulent economic times, companies are facing critical business challenges such as customer acquisition, increasing customer loyalty, and maximizing lifetime value. -
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs. -
IDC shares how generative AI transforms business processes within marketing, sales, and service
This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft. -
Microsoft is named a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation
We are excited and honored that Gartner has recognized Microsoft as a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation. -
Enabling rapid business model innovation and growth
Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations.
