How to improve business KPIs with Connected Field Service
How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Deciphering consumer desires: Elevating customer journeys in retail CPG
According to Gartner®, the top consumer goods technology trends in 2023 focus on customers, technology, and sustainability. -
5 ways accounts payable automation drives digital transformation
Finance teams’ roles have evolved—and expanded—into new realms. -
Dynamics 365 application modernization on Azure: Envisioning the future
Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace. -
A report on Global State of Customer Service Sophistication
With a growing alignment between customer service and brand loyalty, companies recognize the growing complexity and consequence of the service relationship. -
How Copilot in Microsoft Dynamics 365 and Power Platform delivers enterprise-ready AI built for security and privacy
With the introduction of generative AI across Microsoft business applications—including Microsoft Dynamics 365, Viva Sales, and Power Platform—interactions with AI across business roles and processes will become second nature. -
Optimize experiences for sellers and marketers with Dynamics 365
You can do more with less, utilizing the power of AI to optimize experiences for your sellers, marketers, and data analysts so they can deliver better experiences for your customers. -
Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. -
Inventory allocation ensures limited stock goes where it’s most needed
Companies that operate in more than one channel or region must fulfill orders over networks of ever-increasing complexity. -
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent of customers will leave a business after a bad customer experience. -
Finance Reimagined: Microsoft uses low-code and automation to streamline processes
Discover the power of innovation and automation at Finance Reimagined on February 28, 2023. -
5 customer service trends to watch in 2023
By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.
