3 ways mixed reality empowers frontline workers
By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. -
Essential ways Dynamics 365 and Power Platform help you do more with less
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity. -
Transforming customer experiences with connected sales and marketing
Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. -
How to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an issue. -
A blueprint for cross-organization collaboration: marketing and sales
It’s one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people scattered across offices and locations. -
The importance of empathy in customer service
The pandemic has been challenging in many ways. -
Across your business, collaborate in the flow of work with anyone, everywhere
Four essentials to collaborate as one business, everywhere. -
Mixed reality meets lean management: how Dynamics 365 Remote Assist streamlines Microsoft datacenter operations
Did you know that mixed reality business applications like Microsoft Dynamics 365 Remote Assist on HoloLens 2 can help reduce waste from a lean management perspective? We invited Six Sigma Black Belt and Kaizen expert Laura Riley, Senior Business Program Manager from the Microsoft Cloud Operations and Innovations team to share her perspective on how […] -
Accelerating business transformation with Dynamics 365 and Microsoft Power Platform
We have seen a breakthrough year for Microsoft Dynamics 365 and Microsoft Power Platform. -
Success for small and midsized businesses requires agility
If small and midsized businesses (SMBs) have one thing in common, it is that they are all unique. -
Transforming patient experiences with Microsoft Cloud for Healthcare
Even before the global health crisis of 2020, many organizations around the world were focused on digital transformation.
