Customer service
Provide self-service customer experiences using AI assistants
Deliver AI-powered self-service customer experiences through chat, voice, and avatar-based AI assistants.
Outcomes
Drive real results in customer service
Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Increase customer satisfaction
Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.
Improve self-service resolution rates
Guide customers to resolve issues quickly and independently, escalating only when necessary.
Boost first call resolution rates
Triage issues before escalation and suggest solutions based on the customer’s unique history.
Soluciones
Encuentre el enfoque de IA adecuado para su organización
Compre, amplíe, desarrolle o colabore para obtener beneficios transformadores con la IA.
Comprar soluciones preconfiguradas
Microsoft 365 Copilot
Transforme el trabajo con un asistente de IA avanzado que incluye seguridad empresarial integrada.
Ampliar y personalizar
Microsoft Copilot Studio
Cree y personalice agentes de IA para ampliar las funcionalidades de Microsoft 365 Copilot.
Crear soluciones propias
Microsoft Foundry
Diseña, personaliza y gestiona aplicaciones y agentes de IA a gran escala.
Encuentra soluciones de partners
Microsoft Marketplace
Impulsa tu transformación de IA con soluciones de IA de partners líderes en el sector.
CUSTOMER STORIES
Sigue a Microsoft.