AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Soluzioni

Trova l'approccio giusto all'IA per la tua organizzazione

Acquista, espandi, crea o collabora per sfruttare i vantaggi trasformativi dall'IA.

Acquista soluzioni preconfigurate

Microsoft 365 Copilot

Trasforma il modo in cui lavori con un efficace assistente IA che offre sicurezza integrata di livello aziendale.

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Espandi e personalizza

Microsoft Copilot Studio

Crea e personalizza agenti IA per espandere le capacità di Microsoft 365 Copilot.

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Crea le tue soluzioni

Microsoft Foundry

Progetta, personalizza e gestisci app e agenti IA su larga scala.

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Trova le soluzioni dei partner

Microsoft Marketplace

Promuovi la trasformazione con l'IA con soluzioni di intelligenza artificiale dei partner leader del settore.

Scopri di più

Ottieni la guida alle soluzioni di intelligenza artificiale

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread