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Intelligenza artificiale di Microsoft
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Government: Ops and infra

Improve civic experience and public engagement​

Encourage information discovery, engagement, and service delivery through an AI-powered chatbot.
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Outcomes

Transform government agencies with AI

Transform the civic experience with a public-facing assistant, making the community more accessible, engaged, efficient, personalized, and connected. For staff, it means effective service delivery and resource use, and time to focus on impactful programs. For citizens, it identifies their preferences, handles routine inquiries, and provides relevant responses. Relevant for COOs, Business Division Leads, and Service Program Leads.
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Clear tickets or work orders fast

 Guide users to answers with AI-powered assistants, freeing up staff for complex issues.
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Resolve big issues in short order

Streamline issue resolution with AI, which quickly identifies needs and delivers precise, real-time support.
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Enhance accuracy of submitted applications

Avoid errors and rework by letting AI guide users step by step toward successful application completion.
Soluzioni

Trova l'approccio giusto all'IA per la tua organizzazione

Acquista, espandi, crea o collabora per sfruttare i vantaggi trasformativi dall'IA.
Acquista soluzioni preconfigurate

Microsoft 365 Copilot

Trasforma il modo in cui lavori con un efficace assistente IA che offre sicurezza integrata di livello aziendale.
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Espandi e personalizza

Microsoft Copilot Studio

Crea e personalizza agenti IA per espandere le capacità di Microsoft 365 Copilot.
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Crea le tue soluzioni

Microsoft Foundry

Progetta, personalizza e gestisci app e agenti IA su larga scala.
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Trova le soluzioni dei partner

Microsoft Marketplace

Promuovi la trasformazione con l'IA con soluzioni di intelligenza artificiale dei partner leader del settore.
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Ottieni la guida alle soluzioni di intelligenza artificiale
CUSTOMER STORIES

Discover how organizations are using AI for government

  1. A black text reading MADRID on a white background.
  2. A blue logo with the text BA Buenos Aires Ciudad on a white background.
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A black text reading MADRID on a white background.
“We saw that [Generative AI] could be a huge potential for the City to connect in a new and more personalized way with its visitors. We knew that Azure OpenAI would help us become leaders in digital tourism.”
Abigail Sigüenza Pérez, Director of Strategic Marketing, Madrid Destino
Solutions
A hand holding a smartphone displaying a chat conversation in Spanish about activities at the Planetario Galileo Galilei.
A blue logo with the text BA Buenos Aires Ciudad on a white background.
“Boti was our bridge between the government and the citizens when we needed it most.”
Pedro Alessandri, Undersecretary of Smart City, Government of the City of Buenos Aires
50%
Operational workload cut
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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 Microsoft for Government

Enhance civic experience delivery and satisfaction by streamlining tasks with AI. 
 
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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