Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Rešenja
Pronađite pravi pristup veštačkoj inteligenciji za svoju organizaciju
Kupite, produžite, izgradite ili se povežite da biste ostvarili koristi od transformativne veštačke inteligencije.
Kupite unapred izrađena rešenja
Microsoft 365 Copilot
Transformišite rad pomoću moćnog AI pomoćnika sa ugrađenom sigurnošću na nivou preduzeća.
Proširite i prilagodite
Microsoft Copilot Studio
Izgradite i prilagodite AI agente da biste proširili mogućnosti funkcije Microsoft 365 Copilot.
Izgradite sopstvena rešenja
Microsoft Foundry
Dizajnirajte, prilagodite i upravljajte AI aplikacijama i agentima u velikom obimu.
Pronađite partnerska rešenja
Microsoft Marketplace
Pokrenite svoju AI transformaciju AI rešenjima vodećih partnera u sektoru.
CUSTOMER STORIES
Pratite Microsoft