Sending Feedback to Microsoft       
Your feedback is important to us!

If you have a comment or suggestion, you can email the Flight Simulator team at

Please note that this is not a technical support address. Please see "Contacting Technical Support" below if you are having issues with your copy of Flight Simulator.

We review each submission and sincerely consider your suggestions. However, this email address is a "non-response"  mailbox–meaning that although we do read each and every submission, we cannot respond to individual emails. Please see the legal notice at the bottom of this page regarding your suggestions and submissions.

Clear Skies and Tailwinds,

The Microsoft Flight Simulator team


Contacting Technical Support

Please note that the email address listed above is not for requesting technical support. If you do have questions regarding your Microsoft Flight Simulator experience or you are experiencing issues in the simulation, we encourage you to contact the Product Support team by any of the methods listed below. We want you to be successful and achieve full enjoyment from your experience!

The Microsoft Flight Simulator X Solution Center:

Other sources of information specific to Microsoft Flight Simulator:

General Games for Windows issues

In the U.S. and Canada, visit

In Canada, visit

Outside the U.S. and Canada, visit

On these Web sites, you can:

  • Download the latest updates.
  • Find Microsoft Knowledge Base articles that target specific issues.
  • View "Show Me How" videos for solving common problems.
  • Access other support services.

Person-to-Person support options

Microsoft support services are for technical issues only—please do not use them to request game hints, codes, or cheats.

Chat & E-mail Support: To chat immediately with a Microsoft Support Professional, or to submit your issue by e-mail (e-mail responses may be delayed by several hours), visit the location-appropriate Web site listed above.

Phone Support: To speak with a Microsoft Support Professional (long hold times may be experienced), in the U.S. call (800) 537-8324, and in Canada call (800) 876-8533.

TTY Users: To use Microsoft text telephone, in the U.S. call (800) 892-5234, and in Canada call (866) 857-9850.


Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.



Microsoft does not claim ownership of the materials you provide to Microsoft (including feedback and suggestions) or post, upload, input or submit to any Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Microsoft, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission, and the right to sublicense such rights to any game publisher or supplier of the Web Site. You also agree that you will never sue or pursue any claim against Microsoft or any person receiving your Submission from Microsoft for any reason whatsoever.

No compensation will be paid with respect to the use of your Submission, as provided herein. Microsoft is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Microsoft's sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.�

Getting Help at Community Forums

If you have a question about Flight Simulator, you may find it helpful to visit the FAQs and forums on one or more of the community sites worldwide. 

You'll find other Flight Simulator users like you—from novice to advanced—who are glad to welcome you to the community and help answer your questions.