Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


Surface standard warranty and Microsoft Complete for Surface

Your new Surface comes with a one-year limited hardware warranty and 90 days of technical support.


In addition to the standard limited warranty, you may also have the option to purchase additional protection for your Surface. (Not available in all markets.)

This page describes the warranty and service options available for Surface.

Business customers: See Surface Support for business for more information about warranty, service, and extended service plans.

Standard limited warranty coverage

With the standard limited warranty you get:

  • 1 year of warranty for hardware defects and malfunctions.
  • 90 days of technical support for preinstalled software from the experts at Microsoft Answer Desk for Surface.

Microsoft Complete

With Microsoft Complete, you get:

  • 2 years of technical support from Answer Desk.
  • An additional year of limited warranty coverage.
  • Accidental damage protection—even from drops and spills.*

You can buy Microsoft Complete within 45 days of the Surface date of purchase. Buy it with your Surface at a Microsoft Store. Or, after purchase, you can contact us to buy Microsoft Complete.

*Deductible applies for Accidental Damage Claims: Limit 2 Claims

Ongoing technical support

You can contact Answer Desk with your questions even after your warranty runs out. (Fees may apply.)