Read the latest CRM software reviews— and see for yourself how Microsoft Dynamics solutions compare with other industry-leading solutions:
The Magic Quadrant focuses on ERP systems that support a single-instance strategy for multientity midmarket and upper-midmarket companies. Leading systems are modernized around product and delivery, but most are still slow to support a postmodern strategy and to offer IMC capabilities.Read the report
Gartner, a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in its "Magic Quadrant for Sales Force Automation" report.Read the report
Microsoft Dynamics CRM is placed in the Leaders Quadrant of the 2015 Magic Quadrant for the CRM Customer Engagement Center based on its completeness of vision and ability to execute.Read the report
Integrated marketing management (IMM) represents the marketing strategy, process automation, and technologies required to integrate people, processes, campaigns, channels, resources, and technologies across the marketing ecosystem. Microsoft moved into the Challengers quadrant. Companies seeking a solution that integrates campaign management, marketing resource management, and analytics should review this research.Read the report
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, Forrester identified the nine most significant CRM suites solutions—and researched, analyzed, and scored them.Read the report
In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, Forrester identified the 10 most significant CRM suites solutions—and researched, analyzed, and scored them.Read the report
Customer Service is the Cornerstone of a Great Customer Experience. However, delivering good service is difficult. Nearly 70% of US consumers reported an unsatisfactory service interaction during the past 12 months. Organizations must navigate rapidly-changing customer expectations and look for vendor solutions that enable the business capabilities necessary to deliver differentiated experiences.Read the report
The customer service needs for a business-to-business (B2B) company are not the same as the needs for a B2C company. Likewise the needs of a phone customer service agent are not the same as that of a customer service agent supporting digital or social channels. As you refine your vendor selection, carefully evaluate the criteria in this evaluation to pick a solution that is right for your needs.Read the report
Josh Greenbaum previews and explains how the next release of Microsoft Dynamics AX, running on the Microsoft Azure, positions cloud computing for a dramatic and meaningful shift.Read the report
With aging solutions driving investigation of new purchases and cloud applications increasingly adopted by large and small firms alike, the enterprise resource planning (ERP) market continues to be very competitive.Read the report
This SiriusView compares leading vendors within the b-to-b marketing automation platform (MAP) space. Although all MAPs offer similar functionality, differences are evident when MAPs are evaluated through various use case scenarios. An organization’s MAP choice should be based on its use cases for marketing automation. To learn more:Read the report
To understand how increasing the maturity of customer service processes drives significant benefits in reduced costs, increased productivity, improved customer satisfaction, and support for continued growth, Nucleus Research VP Rebecca Wettemann conducted in-depth interviews with more than 30 customers using Microsoft solutions for customer service. Through these interviews with customers whose deployments ranged from 18 months to 10+ years, Nucleus Research analyzed their challenges and resource requirements, best practice usage, and current processes, along with the benefits associated with increased customer service maturity. Read this report for the results of this research.
For the second year in a row Microsoft Dynamics has been awarded Elite Status in Paul Greenberg's (56 Group) annual CRM Watchlist. CRM Watchlist winners are selected using a series of rigorous criteria (explained in depth here) to determine which companies have the strongest impact in the market.See the complete write-up
On September 16, 2014, Microsoft announced Microsoft Dynamics CRM 2015 and updates to Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing. In looking at the new capabilities, Nucleus found it could streamline collaboration between marketers and sales people to increase productivity and accountability and reduce administrative overhead.Read the report
On August 3, 2015, Microsoft announced its acquisition of Incent Games LLC, developer and owner of FantasySalesTeam. FantasySalesTeam is an innovative sales gamification platform that has helped hundreds of companies boost sales productivity, drive revenue and improve CRM adoption through collaboration and team based competition.
FantasySalesTeam’s innovative features will soon be available for Microsoft Dynamics CRM customers to help incentivize their sales teams and achieve better results. Blue Hill Research, a provider of research and analysis on the global IT industry, analyzed what this acquisition means to businesses and organizations.Read the report
For the third consecutive year, Microsoft Dynamics has been recognized as a CRM Magazine Service Leader in customer case management, and for the first year, Microsoft has been recognized as a CRM Service Leader in web support. The CRM Magazine CRM Service Awards are chosen by a panel of 15 industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software/maintenance.