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Sales Force Automation requirements are unique for each business-to-business sales organization, based on the maturity and culture of the organization in its use of technology, sophistication of sales practices and anticipated return on investment.
Microsoft Dynamics CRM shines with strong usability and compelling value. Forrester Research Inc., a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in its "The Forrester Wave: CRM Suites For Large Organizations, Q3 2012" report.
The Microsoft Dynamics CRM user base has been growing quickly as a result of Microsoft offering buyers the power of choice for the application's deployment (on-premises, on-demand, or partner-hosted), payment (license, subscription, or financing), and use (Microsoft Outlook client, browser, Microsoft SharePoint site, or other interfaces). Forrester Research Inc., a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in its "The Forrester Wave: CRM Suites For Midsize Organizations, Q3 2012" report.
Microsoft offers a flexible, cost-effective customer service solution. Forrester Research Inc., a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in its "The Forrester Wave: CRM Suites For Customer Service Solutions, Q3 2012" report.
The Magic Quadrant for Sales Force Automation and the Magic Quadrant for CRM Customer Service Contact Centers are not designed to be the sole tools for creating a vendor shortlist. Use them as part of your due diligence and in conjunction with discussions with Gartner analysts.
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