Want a more Dynamic Government? With Microsoft Dynamics, you can provide services to citizens faster and more cost-effectively. You can empower your employees to be more proactive, while gaining the visibility and accountability your constituents demand.
Microsoft Dynamics helps government organizations at all levels, including:
Learn more on the Microsoft on Government blog.
Microsoft Dynamics CRM Online for US Government
Microsoft delivers a cloud-based solution to US federal, state, and local government customers and government-authorized entities, helping leaders, policymakers, and those they serve to achieve greater impact within their communities. It brings together the Microsoft Cloud Platform and productivity applications with an easy-to-use customer relationship management (CRM) solution that helps organizations streamline infrastructure and management, get greater insights from their data, enable improved communication and collaboration, and better engage with constituents through new services.
As governments and administrations contend with the challenges of growing citizen service expectations and shrinking financial resources, they need new tools to promote citizen engagement and government responsiveness. With a consistent view of information—regardless of where it is stored—and well-defined processes that guide workers through tasks at each stage of the case life cycle, a case management solution can support a variety of cases and correspondence. An easy-to-use interface helps to streamline important tasks, such as grant writing, field inspections, permitting, licensing, and call center management.Learn more about citizen service solutions
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What is CRM for government?
Citizen relationship management brings the power of customer relationship management (CRM) to government agencies. With CRM software, small and large e-governmental agencies can track and manage their constituents online, increase cost efficiency, securely manage data, and offer convenient services and transactions 24/7. These combined solutions can be tailored to your organizational needs to help build connections and increase citizen satisfaction.