Want a more Dynamic Government? With Microsoft Dynamics you can provide services to citizens faster and more cost effectively. You can empower your employees to be more proactive, while gaining the visibility and accountability your constituents demand.
Learn more at the Microsoft Government blog.
Now you can actively respond to your citizens by leveraging the same enterprise-grade contact center tools used by high-volume global organizations—adapted to meet the unique needs of government service centers.
The Contact Center created by the City of Milan receives almost 2 million calls per year. To streamline call processing and to deliver better municipal services, the city set up a dedicated phone number for city services and deployed Microsoft Dynamics CRM as part of the Microsoft Citizen Service Platform solution. The system is the first of its kind in Italy, and it simplifies relationships between local government and city service users. The City of Milan can now better track service requests, plan assistance interventions, cope with internal production peaks, eliminate queues at front offices, and reduce costs.
Insights and accountability
Increased visibility, internal controls, and reporting tools help you to cost-effectively stay a step ahead of compliance and administrative requirements.
A flexible fund-based chart of accounts makes data entry simpler. It also addresses compliance with government reporting requirements.
Workers can get a broader view of financial priorities and check resources against budget objectives to support vital citizen and constituent services.
Software proactively tracks revenues, expenditures, and personnel resources against defined budget objectives.
The system also manages complex regulatory, budgetary, and grant compliance requirements.
Justice case management
Increasing visibility where you need it most can help key stakeholders across your justice system be more effective. From crime-scene investigation through the trial process, a complete 360-degree view across cases helps to ensure transparency and facilitates review and analysis.Read about the Ministry
of Justice, Israel
Provide exceptional care to citizens with disabilities or with ongoing medical conditions and to those who have special needs. Endow these individuals with self-service capabilities that they can easily master, while helping to ensure that key stakeholders are readily accessible for important decisions.Read about the Medway Council,
At its heart, effective grants management is about empowerment. Now you can streamline the processes involved in distributing those grants with a single, integrated solution that connects to your existing financial systems. This allows you to automate mundane tasks so that your team can stay focused on awarding money to the most deserving applicants.Read about Goodwill Industries
of Central Iowa
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