Government

Want a more Dynamic Government? With Microsoft Dynamics, you can provide services to citizens faster and more cost-effectively. You can empower your employees to be more proactive, while gaining the visibility and accountability your constituents demand.

Microsoft Dynamics helps government organizations at all levels, including:

Learn more on the Microsoft on Government blog.

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Government administration

Government and administration

Today governments and administrations need the right solutions to improve services to citizens while reducing the cost of operations. With a flexible, integrated solution for financial management and constituent relationship management from Microsoft Dynamics, governments achieve increased visibility, tighter internal controls, and the reporting tools that can cost-effectively help them stay a step ahead of compliance and administrative requirements.

Learn more about Microsoft Dynamics AX and Microsoft
Dynamics CRM in government administration
Learn how the City of Redmond, Washington,
gained efficiency and accountability

Public services

Public services solutions

As governments and administrations contend with the challenges of growing citizen service expectations and shrinking financial resources, they need new tools to promote citizen engagement and government responsiveness. With a consistent view of information—regardless of where it is stored—and well-defined processes that guide workers through tasks at each stage of the case life cycle, a case management solution can support a variety of cases and correspondence. An easy-to-use interface helps to streamline important tasks, such as grant writing, field inspections, permitting, licensing, and call center management.

Learn more about citizen service solutions
for government
Download the Service Delivery and
Engagement datasheet

Public safety and justice

Public safety and justice solutions

Improve coordination between programs and agencies, and streamline public safety management with solutions to track offenders, manage incidents, investigate crimes, and respond to emergencies. Microsoft Dynamics provides solutions for correction management, case management, emergency and disaster response, crime prevention, and asset/fleet management.

Learn more about public safety and justice
solutions using Microsoft Dynamics
Learn how the Illinois Department of Corrections reformed criminal justice using a cloud-based information systemLearn how the Orange County Sheriff's Department powers risk management with Microsoft Dynamics CRM

Defense

Defense and national security solutions

A powerful and flexible application framework can help you deliver defense and national security solutions that are easy to use and that leverage your current investment in Microsoft technologies, so you can more effectively manage your operations and provide real-time data and insights. Solutions include task management, logistics, intelligence gathering, case management, investigation, and threat management.

Learn more about Microsoft Dynamics
solutions for the defense industry
Watch how the U.S. Air Force uses Microsoft
Dynamics CRM to support troops

Discover customer success stories

Our customers are unlocking their potential. More stories

Read the Microsoft Dynamics and Ohio Department of Developmental Disabilities case study
Read the Microsoft Dynamics and Newham London case study
Read the Microsoft Dynamics and Milton Keynes Council case study

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More details

Find a partner to expedite your progress with Microsoft Dynamics.

Blog insights

Hear from experts on topics ranging from product strategy to maximizing your use of features.

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What is CRM for government?

Citizen relationship management brings the power of customer relationship management (CRM) to government agencies. With CRM software, small and large e-governmental agencies can track and manage their constituents online, increase cost efficiency, securely manage data, and offer convenient services and transactions 24/7. These combined solutions can be tailored to your organizational needs to help build connections and increase citizen satisfaction.

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