Service

Service by Microsoft Dynamics enables companies to earn customer loyalty and advocacy for life by providing personalized, proactive, and predictive customer service experiences on all channels, all the time. Agents are empowered with a single, unified experience to deliver amazing customer experience with cross-channel context. And businesses have the tools to stay agile with solutions designed to easily adapt to changing demands, use service intelligence to deliver intent-driven outcomes, and help ensure security, flexibility, and reliability.     

CRM for better customer service

Earn loyalty. Empower agents. Stay agile.

Delivering exceptional customer experiences means that every interaction matters. More than half of today's customers use web self-service to find answers to their questions. Customer service agents who are empowered with context and the resources to answer questions are more effective. And happier agents are twice as likely to deliver on critical customer satisfaction metrics.*

Service by Microsoft Dynamics helps you earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.

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Cross-channel service

Offer service anytime, anywhere
Enable customer service engagements across web, social, chat, email, mobile, and phone, including customer self-service and social care. Provide channel context for personalized service with minimal customer effort. 

Read the latest Gartner Magic Quadrant for Customer Engagement Center
Cross-platform customer engagement

Agent enablement

Empower agents. Wow customers.
Empower agents with a single, unified experience to deliver fast, amazing customer service from desktop or mobile. Agents can access every source of information they need, across diverse environments, so they can provide a more personalized, effective standard of service.

See how Trupanion empowers agents and earns customer loyalty

Self-service

Make customer service effortless
Make it easy for customers to solve issue on their own.  Provide a customizable online support portal that leverages an organized, searchable knowledgebase to deliver real-time updates, consistent answers to service questions and product and service information and documentation   

Learn how Ask.com provides self-service convenience and personalized care

Learn more about Parature
Self-service help solutions

Knowledge

Provide the right answers at the right time.
Easily connect the right person with the right knowledge at the right time to answer service needs. Empower customers and employees with unified knowledge to provide a single source of truth. Ensure that your knowledge is relevant, by simply capturing and publishing across your content channels, while measuring impact through rich analytics.      

Learn five simple steps to building a great business case for knowledge management

Learn more about Parature
Knowledge management

Social care

Engage on your customers' terms
Engage customers on their terms on social channels. Listen and analyze interactions at scale. Create cases based on social interactions, and use social data, like sentiment, to trigger workflow and handing.      

Download our social intelligence guide to service
Social sentiment monitoring

Service intelligence

Anticipate the needs of your customers
Identify trends, anticipate opportunities, and gain insight through dashboards, deep analytics, and powerful data visualization capabilities.

Read Gartner’s Magic Quadrant for Business Intelligence and Analytics Platforms
Customer service analytics

Explore our other solutions

CRM marketing
Marketing

Engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments—in real time.

Sales CRM
Sales

Provide the essential insights, guidance, and tools that salespeople need to find the right customers, win the right deals, and harness the power of the entire organization.

Social CRM
Social

Find social insights about your brand, products, and services to gain a true understanding of sentiment about your business.

Deliver amazing customer experiences for less

Prices start at $65-$125/user/month    

View complete pricing details

Help and support

Resources for customers

Not a customer yet? We have your back.
The right Microsoft Dynamics support plan can help you get the most out of your solution and transform your software from great to exceptional. 

View online service plansView on-premises service plans
Service help and support plans
* Snow, Richard J. "The Real Truth on Agent Performance and Workforce Optimization." Ventana Research. September 19, 2013.