Earn loyalty. Empower agents. Stay agile.
Delivering exceptional customer experiences means that every interaction matters. More than half of today's customers use web self-service to find answers to their questions. Customer service agents who are empowered with context and the resources to answer questions are more effective. And happier agents are twice as likely to deliver on critical customer satisfaction metrics.* Service by Microsoft Dynamics CRM helps you earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.Take a guided tour
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Empower agents. Wow customers.
Empower agents with a single, unified experience to deliver fast, amazing customer service from desktop or mobile. Agents can access every source of information they need, across diverse environments, so they can provide a more personalized, effective standard of service.See how Trupanion empowers agents and earns customer loyalty
Make customer service effortless
Provide the right answers at the right time
Easily connect the right person with the right knowledge at the right time to answer service needs. Empower customers and employees with unified knowledge to provide a single source of truth. Ensure that your knowledge is relevant, by simply capturing and publishing across your content channels, while measuring impact through rich analytics.Learn more about knowledge management
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Anticipate the needs of your customers
Pricing and licensing information
Get complete details on pricing and licensing information.
CRM Online Professional
Recommended for service professionals
Includes: Social listening, social media analytics, workflows and approvals, sales automation, customer service automation, Unified Service Desk, sales campaigns, reports and personal dashboards, integration via web services, mobile access, and access to customizations and extensions.
Includes: Ticketing application, knowledge management, self-service portals, social care, web chat, REST API, and ParaConnect integration for Microsoft Dynamics CRM.
Note Additional charges may apply for page views, storage, and support. All software functionality included in the $125 per month price. Sold on a "named-user" annual license. Additional resources and fees may occur for implementation. For full offer details, see Terms and conditions.