Microsoft Dynamics for Retail is a modern, unified retail solution that reduces complexity for retailers, freeing them to focus on connecting with customers and empowering their employees across all channels. It allows organizations to deliver a complete shopping experience that is personal, seamless, and differentiated.
Microsoft Dynamics for Retail enables retailers of all sizes, all around the world, to be dynamic. It delivers a complete shopping experience, with a seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. End-to-end capabilities, from modern point of sale (POS) software solutions, store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, financials, and more, can be deployed in the way that makes the most sense for your business.
Microsoft Dynamics for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence, along with more back office capabilities, like procurement and financials, in an end-to-end retail management solution delivering full visibility across the entire business.
These capabilities can be implemented as a comprehensive solution or as individual business functions to complement existing technologies, allowing retailers to select the best option for them.
Customers shop on their terms
Today's customers live in a connected world and are well informed when making a purchase—before they even walk into a store. In a time when customers are shopping on their terms, retailers need to find ways to better serve and provide them with amazing in-store experiences! To best engage customers, retailers must empower their employees to provide excellent customer service. This is where point of sale (POS) can become point of service—using rich clienteling capabilities in the Microsoft Dynamics modern POS retail solution.
In the I Heart Customers e-book, we discuss how technology can help retailers drive results by fostering stronger customer engagement.
Don't just take our word for it! See what Forrester Consulting has to say about the impact of Windows tablets for assisted sales in retail.
Engage connected customers
Customers are connected and informed and want shopping choices. They want the option of going to a physical store, browsing on a tablet at home, or shopping on-the-go using a smartphone! E-commerce and social features in Microsoft Dynamics for Retail provide today's retailers with an opportunity to engage and connect with customers through an omni-channel shopping experience. Retailers can easily connect with friends and followers and can gather purchasing intentions and preferences on Facebook, Twitter, and Pinterest.
Easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers with personalized, multichannel campaigns, build pipeline, and demonstrate the impact of your marketing. Retail CRM features include:
To have control, you need a real-time view of your business and products. And, with that control, you can have more efficient people and processes, a better handle on costs, happier customers and, ultimately, greater profits. Features include:
Increase insights into your financial organization, and streamline financial planning and performance management, while attending closely to cash flows, controls, costs, and risk, with one integrated solution that helps you reimagine finance to drive impact.
See how these companies are advancing with Microsoft Dynamics.