Premier Support for Partners

Wortell uses Premier Support for Partners program to help boost revenue by $180.000 per customer

Premier Support for Partners

Through Microsoft Services Premier Support for Partners, you can deliver support for Microsoft products and services directly to your end customers. This customizable managed support offering makes Microsoft an extension of your organization, giving you access to the latest information, guidance, and expert assistance you need to meet your customers’ needs.

Your value

  • More knowledgeable IT staff

  • Access to information previously only available to internal Microsoft product support experts

  • Pre-launch information and resources, preparing you to support customers deploy and use the latest in Microsoft technologies

  • Improved implementations and management of priority escalations

Our approach

  • Hands-on collaboration and customized training

  • Guidance from a technical account manager who knows you and your customers’ businesses

  • Support from Microsoft Premier professionals who help you manage and escalate your customers’ technical issues once the solution is in production

To promote business continuity for your customers, leverage a Microsoft support relationship including direct access to Third Tier Support to address and resolve complex incidents.

Differentiate your business by extending your unified communications services to include Lync support for Enterprise customers. Assess and resolve complex incidents via direct access to Microsoft Services' Tier 3 support expertise.


Microsoft Partner Network

Learn more about the benefits of the Premier Support for Partners program through the MPN Community.

Worldwide Partner Conference 2014 Highlights

Connect into device, mobility, enterprise social and regional opportunities. Ready for WPC 2015? Register here.

Related resources