Microsoft Support and Recovery Assistant

The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Office 365, Outlook, and Windows problems. If the Microsoft Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support.

Supported Operating Systems

Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11

Outlook in any of the following Office versions can be scanned:

Microsoft Office 365 (2019, 2016, or 2013, 32-bit or 64-bit)
Microsoft Office 2019 (32-bit or 64-bit; Click-to-Run or MSI installations)
Microsoft Office 2016 (32-bit or 64-bit; Click-to-Run or MSI installations)
Microsoft Office 2013 (32-bit or 64-bit; Click-to-Run or MSI installations)
Microsoft Office 2010 (32-bit or 64-bit)

If you are running any edition of Windows 7, you must also have .NET Framework 4.5 installed. Windows 8 and later versions of Windows include at least .NET Framework 4.5.

Important Note:

The primary and recommended method for installing SaRA is through the following Download link.
https://aka.ms/SaRASetup

By installing SaRA through the above link your SaRA installation you will benefit from automated and quicker updates.
If you are unable to install applications directly off the Internet, then you can use the download file from this article to manually install SaRA.
1. Download the .zip file.
2. Unzip the file into any folder location (e.g. shared network folder)
3. Double-click SaraSetup.exe to start the SaRA installation.

If you install SaRA using these manual steps your SaRA installation will always use the folder location from step 2 as its file source. To update installations of SaRA you will need to repeat steps 1-3 with a newer version of the .zip file.