Gartner recognizes Microsoft as a Leader in the 2022 Gartner® Magic Quadrant™ for UCaaS.

Learn more
A collage of images of people using Microsoft Teams and icons from Microsoft Teams. Three people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams.

Simplified communication and collaboration

Save time, reduce costs, and improve business performance by bringing together calling, chat, and meetings—all in one app that empowers teams with a collaborative and context-rich experience.

Enterprise-grade communication

Help administrators keep your organization connected with Microsoft Teams calling solutions. Get an experience that’s simple to manage and highly reliable, with a financially backed service level agreement (SLA) of 99.99 percent.

Mobile-first experiences

Empower employees in remote, in-office, or hybrid work environments with the flexibility of Teams Phone and devices that fit the way you work.

Microsoft is a recognized Leader in UCaaS


Microsoft is positioned as highest for “Ability to Execute” and furthest for “Completeness of Vision” in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide.1

Learn how Microsoft helped customers achieve more efficient and effective communication, lower costs, and help IT teams save time in the commissioned Forrester study: The Total Economic Impact™ of Microsoft Teams Phone.2

According to new research by GigaOm, Microsoft has the highest average score for voice quality—with network and server uptime at par with competitors—and offers competitive service level agreements with generous service credits.3

Simplified, enterprise-grade calling in Microsoft Teams

Overview
Guided Tour

Guided Tour Home

Ready to get started?

Basic call control

Connect with your team, customers, and partners with voice and video calls from a Teams chat, the Calls app, or the public switched telephone network (PSTN).

Make and answer calls

Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.

Merge calls

Bring someone else into your one-on-one or group call with the merge function.

Transfer and ring back

Transfer a call to a colleague and select ring back if there’s no answer.

Transfer calls between devices

Whether on the go or at a desk, at home or in the office, transfer calls from one device to another while on a call.

Access your voicemail

Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.

Transcribe your calls

Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the recording and transcription afterwards.

Call on the go with Apple Carplay

Join calls and meetings using your vehicle’s built-in controls or hands-free with Siri.

Advanced call control

Meet the needs of your evolving business with modern phone capabilities.

Auto attendant

Let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.

Call queues

Route callers to people in your organization who can help with a particular issue or question.

Voice-enabled channels

Collaborate and share information within the channel while taking calls in the call queue.

Screen pop

Automatically display information via web browser window when an incoming call is answered by a call queue agent.

PSTN calling

Make phone calls using PSTN connectivity options combined with the Teams Phone system.

Operator Connect

Manage your PSTN calling and session border controllers (SBCs) with participating operators in the Microsoft Operator Connect program.

Teams Phone Mobile

Seamlessly integrate your users' mobile identities with Teams. Assign a single number and implement a solution that works across network and devices.

Direct Routing

Connect your SBCs to Teams Phone to use your own PSTN operator.

Microsoft Teams Calling Plans

Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator.

Contact center

Support customer interaction work streams, using Teams as the hub for internal and external customer connections.

Microsoft Digital Contact Center Platform

Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.

Contact center partner integrations

Use your existing contact center solution together with Teams Phone for a more connected contact center experience.

Devices

Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices.

Desk phones and Teams displays

Make and receive calls from devices certified for use with Teams, including intuitive screens and controls to enhance the Teams calling experience.

Headsets

Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the ear, or on the ear—to suit every preference or need.

Speakerphones

Connect with USB- or Bluetooth-enabled speakerphone options to easily scale audio based on the room size and number of meeting participants.

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What customers say about Teams Phone

Elite Construction + Development

Elite Construction + Development

Elite Construction + Development builds success and a connected workplace with Microsoft Teams.

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St Luke’s University Health Network

St Luke’s University Health Network

St. Luke’s University Health Network nurtures a commitment to innovation with Microsoft tools.

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REI Co-op

REI Co-op

REI Co-op gets even more out of its Microsoft Teams move with Teams Phone.

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Add your Microsoft Teams plan today

Bring your operator calling plan

Microsoft Teams Phone Standard

Microsoft Teams Phone Standard NZ$12.10

user/month

(annual subscription—auto renews)4

Price does not include tax.
  • Cloud-based phone system
  • Make and receive voice and video calls over PSTN or an internet connection
  • Join calls from a range of devices and seamlessly transfer calls between devices
  • Add operator PSTN service with Operator Connect or Direct Routing
  • Integrate mobile calling plans with Operator Connect Mobile
  • 99.99% uptime SLA

Microsoft Teams Phone with Calling Plan

Microsoft Teams Phone with Calling Plan NZ$30.20

user/month

(annual subscription—auto renews)4

Price does not include tax.
  • Everything included in Teams Phone Standard
  • Phone number and PSTN service from Microsoft
  • Inclusive of domestic calling5

Includes Teams Phone Standard

Microsoft 365 E5

Microsoft 365 E5 NZ$86.20

user/month

annual commitment

Price does not include tax.
  • Everything included in Teams Phone Standard
  • Productivity apps and services
  • Enterprise-grade security and compliance
Note regarding users in Australia
Due to Australian Taxation laws if you wish to assign licenses to users located in Australia you may not purchase your subscription through this website. Please contact a Microsoft certified partner to discuss your purchasing options, or contact the Microsoft 365 sales team for further assistance.

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Teams subscriptions include Teams Phone and enable calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.6

Direct Routing helps you connect a supported, customer-provided SBC to Teams Phone. With this capability, you can configure on-premises PSTN connectivity with Microsoft Teams client. Learn more.

Operator Connect is another option for providing PSTN connectivity with Teams Phone;. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.

Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.

Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.

 

Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.

Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace. 
 

Teams supports a portfolio of desk phones for customers requiring a traditional phone experience.

To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Devices Marketplace. 
 

There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan. 

Teams Phone Standard without a calling plan provides a phone system that requires a calling plan from a service provider.  

For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.

 

Teams Phone with Calling Plan is currently available in 35 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available. 
 

The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.

 

Teams Phone with Calling Plan package is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan—available in 35 markets.

Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials or Microsoft 365 subscriptions that include Microsoft Teams. Qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3; and Teams Essentials with Azure Active Directory Identity.7

Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more. 
 

A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
 

An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on.

Businesses operating across 35 markets: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom (U.K.), United States (U.S.). Go to this Microsoft Teams documentation page to learn how to plan, set up, and use Teams Phone with Calling Plan.

Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:

  • Microsoft Teams desktop app. Select Help on the bottom left. Then select Report a problem or Suggest a feature.
  • UserVoice – Submit and vote on others’ ideas.
  • Microsoft Tech Community – Ask questions and join discussions.

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  1. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 28 November 2022.
  2. The Total Economic Impact™ Of Microsoft Teams Phone, a commissioned study conducted by Forrester Consulting, December 2022.
  3. GigaOm, Hands-On Field Test: Voice Services Comparison, Competitive Voice Services Reliability Benchmarkv1.0, Dana Hernandez, September 13, 2022.
  4. Once your paid subscription begins, cancelation policies vary based on your status as a new customer, product, and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
  5. Domestic Calling Plan includes 3000 minutes for US, and UK and 1200 minutes for the rest of world.
  6. Availability of audio conferencing and calling plans varies by country and region. See supported countries and regions for more information.
  7. Teams Essentials with Azure AD Identity is only available through cloud solution providers. Learn more.