Overview
The smart calling solution for Teams
- Focus on what matters most with AI-generated summaries and insights.
- Promote inclusivity in your calls with accessible features designed to break down barriers.
- Work efficiently as a team with collaborative calling.
- Optimize internal and external customer communications with integrated experiences.
- Make any space a working space with AI-powered capabilities.
- Flexibly shift calls between devices and spaces without interruption.
- Work smarter with calling in the flow of work.
- Enjoy consistent calling experiences across devices to suit varying needs and budgets.
- Benefit from AI-optimized reliability, survivability, and performance to minimize downtime.
- Experience clear calling with automatically adjusted audio and video quality.
- Feel confident that your communications are secure with our comprehensive security features.
- Enhance safety and security with emergency calling and security desk notifications.
- Choose from a range of public switched telephone network (PSTN) connectivity options to fit your needs from Microsoft or third-party providers.
- Simplify management with a single admin console.
- Simplify deployment and management with a single number shared across multiple users or groups.
Features
Enable intelligent and flexible calling
VoIP and PSTN calls
Make and receive calls with other Teams users or people with public switched telephone network (PSTN) numbers.
AI-generated summaries and insights
Get AI-generated notes, real-time summarization, and call insights with intelligent recap and Copilot in Teams Phone.
AI-based speech enhancements
Stay connected from anywhere and be heard clearly with voice isolation to suppress other voices and background noises.
Collaborative calling
Collaboratively manage calls with advanced call handling and transfers, call forwarding, simultaneous ring, and busy-on-busy settings.
Accessible calling features
Review recordings, transcripts, and voicemails at your own pace with playback controls, and see call captions and transcripts in your preferred language.1
Teams-certified devices
Choose from Teams-certified device options and get a familiar calling experience no matter what device you’re using.
Call queues and auto attendants
Automatically direct calls to the appropriate department or person with call queues and auto attendants.
Queues app for Teams
Enhance call queues management, reduce wait times, and optimize customer engagement with the Queues app.
Third-party contact center solutions
Extend and enhance Teams using advanced capabilities that optimize customer communications with third-party, Teams-certified contact center solutions.
Microsoft Teams calling plans
Choose Microsoft as your operator with this all-in-one cloud calling solution.
Operator Connect
Choose a fully managed solution that is fast and easy to deploy, allowing you to connect phone numbers from participating operators.
Teams Phone Mobile
Integrate your users’ mobile identities, assign a single number, and implement a solution that works across networks and devices.
Direct Routing
Connect your session border controllers (SBC) to Teams Phone to use your own operator.
Proactive network monitoring and issue remediation
Enhance reliability with proactive network monitoring, automated system optimization, and machine-learning failure detection.
Survivable branch appliance
Make, receive, and manage phone calls even when there’s no access to internet with Survivable Branch Appliance.
99.999% uptime guarantee
Trust a financially backed 99.999% uptime guarantee for Teams Phone, Teams Calling Plans, and Audio Conferencing.
Secure communications
Feel confident that your most sensitive communications are secure with end-to-end encryption, retention policies, eDiscovery, and audit logs.
Compliance recording solutions
Stay compliant with compliance recording solutions certified for Teams.
Automatic bandwidth controls
Automatically adjust audio and video quality based on available bandwidth and network conditions.
Call Quality Dashboard
Optimize your network for calling with Call Quality
Dashboard insights
Dashboard insights
Shared calling
Simplify deployment and reduce administrative overhead with shared calling for users who do not need a dedicated phone number.
Custom pricing available
Add Teams Phone to your current Teams plan to get the calling features every organization needs. Contact Sales for custom pricing.
Learn more about Teams Phone
Voice over Internet Protocol (VoIP)
Elevate your business communication with the VoIP feature, enabling crystal-clear voice calls and real-time collaboration.
Private branch exchange (PBX)
Transform your organization's telephony system with PBX capabilities, providing a reliable and flexible solution for managing internal and external calls efficiently.
Business phone systems
Enhance your company's communication infrastructure with comprehensive business phone systems, enabling seamless connectivity and advanced call management features.
Unified communications as a service (UCaaS)
Streamline your communication channels with UCaaS, an all-in-one solution that combines voice, video, and messaging capabilities, empowering your team to collaborate effectively from anywhere.
Customer Stories
Businesses trust Teams Phone
Industry analysis
Teams Phone—a leading solution
Teams Phone is a leading unified communications as a service solution as supported by these expert analyst claims.
Gartner® Magic Quadrant™
Microsoft was named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service for the sixth year in a row, placing highest on the “ability to execute” axis and furthest on the “completeness of vision” axis.8
Frequently asked questions
- Teams subscriptions include Teams Phone, which enables calls from one Teams app to another. The ability to make and receive calls to and from landlines and mobile phones through the PSTN is available as an add-on with the Teams Phone Standard, Teams Phone with Calling Plan, or Microsoft 365 E5 subscriptions. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately.
Teams Phone replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Teams. - Teams Phone provides complete PBX capabilities for your organization, enabling you to make calls with other Teams users through the Teams app. However, if you need to make calls to numbers outside of your organization, you’ll need to connect to the PSTN. Teams Phone provides valuable flexibility for connecting to the PSTN, through Teams Calling Plans, Teams Phone Mobile, Operator Connect, and/or Direct Routing.
- A Teams Calling Plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan can be added to Teams Phone or added to Microsoft 365 E5. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. Check market availability. View detailed calling rates for calls made outside your subscription plan.
- A Teams Phone with Calling Plan package is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones through the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.
Teams Phone with Calling Plan is designed for customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials, Microsoft Teams Enterprise, or Microsoft 365 and Office 365 subscriptions that have a Teams license. A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on. Check market availability. View detailed calling rates for calls made outside your subscription plan. - For SMS rates, download rates sheet (PDF). For all other calling rates, use the rate finder tool.
- Yes, you can transfer your phone numbers from your current service provider to use with your Teams Calling Plan. After you import your phone numbers, Microsoft will become your service provider.
- Microsoft partners with Yealink, Crestron, Lenovo, Polycom, and AudioCodes to develop and certify a wide portfolio of desk phones, conference phones, meeting room systems and headsets that deliver high-quality and reliable calling experiences for Teams. Learn more about Teams-certified devices. For available devices, go to the Microsoft Teams Devices Marketplace.
- Product features and experiences are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.
Offers for small and medium-sized businesses:- Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
- Teams Phone Standard is a phone system that does not include a Microsoft-provided calling plan for customers who wish to bring their own calling plan from a service provider.
- A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5.
- As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. A Teams Calling Plan can be added or it can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add-on to qualifying subscriptions. See country and region availability.
- Microsoft Teams Phone smart communication and seamless collaboration with the only external phone calling solution native to Teams. We understand that many small and medium-sized businesses may need additional assistance to understand and take advantage of all its capabilities. If you need further assistance, we offer a complementary consultation program. Contact Us for more information.
Next steps
Take the next step with Teams
Contact Sales
Contact Sales for custom pricing on calling solutions for your organization.
Find a partner
Get in touch with trusted Microsoft partners to find up-to-date Microsoft-based services for your business needs.
- [1]A Teams Premium license is required. Up to 41 languages are available for translation. Visit the support page for a list of languages and more information.
- [2]Cancellation policies vary based on your status as a new customer and your product and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
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- [4]After your one-month free trial ends, your subscription will automatically convert into a 12-month paid subscription and you’ll be charged the applicable subscription fee. Cancel anytime during your free trial to stop future charges. A credit card is required to sign up. Learn more.
- [5]The domestic calling plan includes 3,000 minutes for the US and UK, and 1,200 minutes for the rest of the world.
- [6]Microsoft 365 Copilot may not be available for all markets and languages. To purchase, customers must have a qualifying Microsoft 365 plan for enterprise or business.
- [7]The Total Economic Impact™ Of Microsoft Teams Phone, a commissioned study conducted by Forrester Consulting, December 2022.
- [8]
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 7 October 2024.
The report was titled as Magic Quadrant for Unified Communications as a Service, Worldwide from 2015-2022.Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved
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