Unified Service Desk for Microsoft Dynamics 365

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Download the client application and sample packages for Unified Service Desk.
  • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.

    File Name:




    Date Published:


    File Size:

    82.8 MB

    88.7 MB

    88.7 MB

      Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics 365 into a single desktop and get a 360° view of customer interactions. For more information, see Unified Service Desk Administration Guide.

      This download contains the setup for the following:
      • Unified Service Desk client application
      • Unified Service Desk sample packages
      The right to use Unified Service Desk is limited to the user or device to whom the qualifying Professional Use Client Access License (CAL) is assigned. You may not access or use Unified Service Desk after your Software Assurance or Enhancement Plan coverage expires. For Product Use Rights, click here.
  • Supported Operating System

    Windows 10 , Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012, Windows Vista Service Pack 2

      Unified Service Desk requires an instance of Microsoft Dynamics 365 (online), Microsoft Dynamics 365 (on-premises), Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015, or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1).

      For detailed information about the minimum system requirements for installing the Unified Service Desk client application and deploying the sample packages, see Unified Service Desk system requirements.
      1. To start the download, click Download.
      2. Choose the file that you want to download, and click Next.
      3. You'll be prompted to run or save the file. Click Save to save the file to your computer.
        • If you downloaded the UnifiedServiceDesk-i386.exe or UnifiedServiceDesk-amd64.exe file, run the file to install the Unified Service Desk client application.
        • If you downloaded the Unified Service Desk package executable file, run the executable file to extract the contents of the package. Next, run the PackageDeployer.exe file in the extracted folder to select and deploy a Unified Service Desk package.

        For more information, see Install and Deploy Unified Service Desk.