Update the connection limits for custom Contact Center reports
Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center.
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Unlock the Customer Feedback Survey Agent powered by Copilot Studio
Contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. -
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
Using spatial annotations is as straightforward as joining a Teams meeting or making a call. -
Mobile Offline Data with Application Insights
This feature uses Application Insights to provide detailed analytics and reporting capabilities. -
End of support for Smart Assist case and knowledge suggestions
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. -
Transition from Unified Service Desk to Customer Service workspace
UPDATE: The USD version 4.3 release includes migration changes from Azure Active Directory Authentication Library (ADAL) to the Microsoft Authentication Library (MSAL). -
Try multilingual voice agents in Dynamics 365 Contact Center
Imagine a large retailer with a contact center that supports customers who speak multiple languages. -
Migrate from Customer Service Hub to Customer Service workspace
Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. -
Optimizing ERP Security Configuration and Licensing within Microsoft Dynamics 365
As organizations scale, the need for robust governance, efficient user management, and cost-effective licensing strategies becomes paramount. -
Announcing End of Support for Dynamics GP
Today we are announcing that we will end product support and updates for Dynamics GP on the 30th of September 2029 (with security patches ending on the 30th of April 2031). -
Announcing the General Availability of the New UX in Field Service Mobile
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. -
Try the first-party WhatsApp channel in Dynamics 365 Contact Center
In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers.
