2016 Customer Service Trends: Empower Every Employee to Serve the Customer
“Most employees are trying to engage the empowered customer with the same siloed technologies and stagnant knowledge repositories they’ve used (or not used) for years.
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2016 Customer Service Trends: The Rise of Service Talent
“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything. -
10 Customer Service Trends to Watch in 2016
It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. -
3 Customer Service Lessons from A Christmas Carol
A Christmas Carol by Charles Dickens has been inspiring change for well more than a century. -
The 2015 Wish List for Holiday Customer Service
The holiday shopping season is upon us, and do you know what that means? Someone is inevitably going to be injured fighting for a sweet deal on an Xbox One, interactive R2-D2 (probably me – sad beep),. -
Government Customer Service: 3 Ways to Get Better Even as Budgets Get Smaller
Government customer service continues to be plagued by shrinking budgets and staff, and increasing media coverage when things go wrong. -
7 Big Benefits of Giving Employees the Knowledge They Need
Many enterprise brands and organizations are becoming increasingly challenged by an information problem: too much information, compounded by trouble managing it and delivering it to employees. -
5 Top Customer Service Takeaways from CRMUG Summit
CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas. -
13 Shocking Customer Service Statistics
It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. -
2015 Global Customer Service Report: Customer Expectations and Location, Location, Location
Everyone knows that real estate is all about location, location, location. -
INFOGRAPHIC: 2015 U.K. State of Multichannel Customer Service
With the Institute of Customer Service reporting that customer satisfaction in the U. -
Customer Service Employees are Among the Least Engaged: What's One Way to Change That?
A new report from Quantum Workplace shows a disturbing statistic for one of the most important departments in any organization.
