INFOGRAPHIC: 2015 State of Knowledge for Customer Service
Customers' expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow.
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10 Things Mom Can Teach Us About Customer Service
Many successes in life have been and continue to be built from the best advice mom gave us. -
Customer Service: The Next Frontier
In 2004, when my oldest son was eight, we visited NASA’s Johnson Space Center on our way to Galveston, Texas. -
Social Customer Service: Brands May Not Love It, But They Cannot Leave It
In 2012, an IBM survey of approximately 1,700 CEOs around the globe predicted that social media would become the number two customer interaction channel behind phone somewhere between 2015 and 2017 . -
Nucleus Research Report Shows Big Benefits for Brands as They Increase Their Customer Service Maturity
A new report from Nucleus Research shows brands and organizations are increasingly challenged to deliver higher quality and more consistent levels of customer service across channels – but those that do. -
nTelos Wireless: Connecting with Customers across More Channels
In a highly competitive telecommunications industry, nTelos Wireless is striving to inspire increased customer loyalty by connecting with its customers to deliver the best value and experience, no matter. -
5 Best Practices for Providing Customer Self-Service with a Full-Service Feel
From banking to bill paying, self-service is the new norm. -
The Prescription for Better Healthcare Includes a Healthy Dose of Customer Service
What does the prescription for better healthcare include? A healthy dose of improved customer service, say consumers. -
3 Ways Government Customer Service Can Win the Popular Vote
A number of recent polls regarding government customer service show that the general public is feeling more and more like second-class citizens these days. -
Why the Right Answer in Customer Service Means Everything
Ever received the wrong answer or information from a customer service agent and had to call back? Ever received different answers from different people or different support channels? Ever been to a business. -
5 Reasons Mobile Customer Service Must Be a 2015 Priority
Think about the growth of the mobile device market. -
2015 Customer Service Trends to Watch
As time and technology advance, customer service delivery – with the continuing emergence and convergence of service channels – is becoming increasingly complex.
