Customer Service is Everyone's Job
A continuing problem with customer service today is that many view it as a job for the few (the customer service department), when in fact it is a role for all.
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15 Customer Service Predictions for 2015 & Beyond
“The trouble with the future is that is usually arrives before we’re ready for it. -
The 80s Called: They Want Their Customer Service Back
I’ve read a lot of customer service reports lately that show, in 2014, the telephone still remains the preferred customer service channel. -
5 Customer Service Best Practices to Take to the Bank
From an industry that’s seeing some of its most satisfying service statistics ever, as well as some of the least, making an investment in consistently satisfying service and information delivery. -
3 Traits of a Great Customer Service Representative
Your brand may have the best products, the best pricing and the most data, but if you aren’t engaging and empowering your people, you’re still operating at a competitive loss. -
13 Startling Customer Service Statistics
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands. -
Social Customer Service Isn’t Going Anywhere
There has been quite a bit of talk lately that social customer service isn’t going anywhere, and that some brands are beginning to phase out or give up on social monitoring and response, especially. -
No Small Change: Rethinking the Retail Customer Experience
Today’s retail customer is always shopping around, but while price, quality and brand name consistently bring customers to the table, it’s increasingly the retail customer experience (in store. -
Learn How Quark Doubled its Net Promoter Score with Customer Care, Customer Service & Knowledge Management
Quark: Revolutionizing Publishing, And Now Customer Service. -
From Promise through Post-Sales: Is Your Customer Experience Aligned?
As product and service availability, as well as price, begin to fade as competitive differentiators, customer service and engagement have quickly risen to take their place. -
Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service
When it comes to service and support, customers don’t long for conversation. -
To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child.
